Eliminate Pest in Biola, CA

Russell Kelley

Biola, CA

I went with terminix because of their reputation on termites. I should have gone with someone else. The rep that came to the house was not familiar with their pricing or services. Tried to get me to overpay for a "free" extra year warranty. This was not free because the price went up $600 (the same price as it is if you buy it separately) Then with the fumigation appointment, PGE came and shut off the gas as planned on Monday (scheduled by Terminix, I scheduled for PGE to restore gas service on Thursday). When I got tired of waiting for the Teminix to arrive, I called to confirm their arrival time and was told they won't be there until Wednesday. After an our of calling and finding g out what happened it was relayed as a "clerical error" Poor communication, improper sales training, trying to charge you for "free" items, overall worst professional company i trusted. Word of advise, dont be like me and trust their reputation; do your own research and I guarantee you will find a better company.

Ramon Floro

Biola, CA

Service technician Daniel is a professional and courteous tech. He explained to us what he was going to do and told us to call if there is something we need. Giving him a 5star rating.

Cris Abejo

Biola, CA

Rene did a fantastic job communicating with me about his arrival time. He made sure to clear the webbing thoroughly before applying the pest treatment, and he always sends me a text once the job is complete. I really appreciate his attention to detail and consistent updates—Excellent job, thank you

John Corbin

Biola, CA

We have been a residential customer for probably 20+ years and the customer service has deteriorated. The field agents have always been courteous and proficient over the years. Calling the national number is a waste of time and calling the local office is a close second waste of time. We typically get a monthly service on the 17th and followed by a mailed paper invoice for the service. It typically arrives about a week later and I typically pay it around the 1st of the month. Just opened a past due notice that was mailed on the 5th approximately 2 weeks after the service in question and a week after the invoice arrived by mail. I paid the bill on the 3rd by electronic check. And it cleared on the 5th according to the banking records. The body of the letter encourages autopay which I was considering until I read the last paragraph. The last paragraph states accounts past due will be automatically forwarded to a collection agency! What an offensive way to conclude a letter for an account that was absolutely current which I verified by calling the Terminix national number. Whoever approved this letter at the management or executive level should be demoted or let go. Why not just solicit autopay. All of my accounts are on autopay if the possibility exists. I will look for a local pest control business that pays attention to customer service and have owners who don't waste money offending their good customers.

Carol Cohen

Biola, CA

Terminix people are very knowledgeable and bring our attention to certain problems that may occur. They are always professional and friendly and do a great job. Very satisfied with their service.

Laura Rodriguez

Biola, CA

I have had a great experience with Terminex, especially thanks to Angel. His customer service is top-notch, he is always friendly, professional, and takes the time to explain the services he has provided. Everyone he visits, he checks in, communicates clearly, and makes sure all my concerns are addressed. It’s obvious he knows what he is doing and cares about doing the job right. Highly recommend Angel and the Terminex Tesm.

George Calhoun

Biola, CA

Jose Provided an excellent servicing to exterminate a first time bug issue and established a follow up update for a backup treatment. I only recommend the service as he also answered all our questions regarding the situation. I’m very happy overall with the quality of service and professionalism that was provided.

Daniel Lemus

Biola, CA

Ricky from Terminix deserves a raise! Always checking in, available whenever needed, on time and very attentive. Very satisfied with his services 👌

Cris Abejo

Biola, CA

Rene did a fantastic job communicating with me about his arrival time. He made sure to clear the webbing thoroughly before applying the pest treatment, and he always sends me a text once the job is complete. I really appreciate his attention to detail and consistent updates—Excellent job, thank you

Fresno Ultimate Martial Arts

Biola, CA

José was prompt, professional, and friendly. He made the service process smooth and efficient, and I was even able to take care of a few things in between while he worked. We really appreciated his great attitude and attention to detail while servicing our studio.