Founded in 1983, Critter Control has offices across the Continental United States. As they made a name for themselves as one of the top pest control companies, they began to see and comprehend the need for wildlife control, especially in cities that began to exponentially grow and expand. As a result, Critter Control is now a part of Rollins, Inc., a premier worldwide consumer and commercial services company.
OVERALL RATING: 4.5/5
FEATURES & SERVICES: 5/5
CUSTOMER SERVICE & REVIEWS: 5/5
Critter Control have a full range of pest control services and an impeccable track record. Not only do they take care of your pest control issues, but they also offer wildlife removal and management services. Their technicians take into consideration humane options for wildlife, utilize eco-friendly repellents and deterrents, and are diligent when it comes to animal proofing to avoid repeat pest issues. Some offices even offer 24/7/365 service. With all these different services combined, Critter Control is an excellent choice for all your pest and wildlife needs.
- Reliable and professional
- Offer humane treatments and strive to be eco-friendly
- Not located in every state
- Management varies from franchise to franchise
Features & Services
Though Critter Control doesn’t offer free inspections everywhere, they make up for it being knowledgeable and skilled in a wide variety of pests and wildlife. Each office is licensed and insured, and technicians are specially trained to become “Certified Wildlife Specialists.” In 1999 they developed an internal training and certification program called the Vertebrate Pest Management Training and Certification Course, with help from staff at Michigan State University’s Pesticide Education Program and the Michigan Department of Natural Resources.
Critter Control offers both residential and commercial services and their techs are trained in situation and location. That means they can tackle animal/pest control in homes, office buildings, apartment buildings and complexes, warehouses, and more. It’s not just bats in the attic or ants in the kitchen. Sometimes it’s property bird control, raccoon and squirrels setting up shop in your warehouse, or much-needed animal proofing.
- Uses humane approaches
- Wide range of both pests and wildlife
- Does not offer free eyes-on inspection
Critter Control offers a tailored satisfaction guarantee for the market in each area they serve. Being a franchised company can leave room for differences in customer service and care. It is always best to check with the local office to see what they offer for a satisfaction guarantee.
If you have a wildlife problem or a pest problem, Critter Control can help you. They provide humane removal and management services for a wide range of neighborhood wildlife, depending on your location. They use live traps and try to be as environmentally friendly with all their ways of removal.
Perhaps you’ve just moved in, or the damage has already been done and the pests are now gone, but your attic is disaster zone. Critter Control offers attic insulation, repair and restoration, and chimney repair services. Their teams can seal attic-to-home air leaks, install metal flashing to comply with safety requirements, check for possible water leaks or damage, and fix what’s been left behind by mice, rats, and bats.
*Note that Attic Insulation is not available in every market. Contact your local office for more details.
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Customer Support & Reviews
Reviews for Critter Control are filled with compliments on how prompt and efficient their technicians are. Though the company uses the franchise model, most reviews are consistently positive.
- Excellent service from call center and technicians
- Efficient services
- Friendly, knowledgeable, and professional technicians
- Franchise model business leaves room for some inconsistencies
- Not available in all states
Punctuality & Professionalism
Critter Control technicians receive high praise because they are professional and knowledgeable and provide answers to any questions their customers have asked. Many reviewers commented on how patient the technicians were with their questions and would be happy to use them again in the future. Many reviewers were appreciative of the time their technicians took to explain the steps they were taking, from the background and whys, to what to expect following treatment.
Critter Control did a great job in getting rid of rats in our attic. George & Michelle trapped 7 rats and sealed off all entry points, very dependable…if ever running late they always notified us. They went over and above by pointing out a construction flaw when our home was re-roofed after a 2017 hurricane. We would highly recommend Critter Control of Jacksonville.
Persistence and Effectiveness
Customers were happy to review that Critter Control services were extremely effective, and they were quick to send out technicians to assess and fix issues, wildlife, or pests. Some offices even offer service 24/7/365.
Critter Control customers express how dependable the technicians and services are, and if they need assistance again, they’re happy to call on Critter Control again.
Had such a quick response and literally had someone out the following day. Our technician was incredibly knowledgeable and very professional and friendly. They resolved any pest problem we’ve had, no matter how difficult. I’d definitely use their company whenever need be without hesitation.
Critter Control does not offer free initial inspections at all locations. However, they do provide a free quote over the phone to help customers get an idea of what the price range is for their specific problem. Some customers of Critter Control noted that they felt the prices for their pest control service were on the higher side of the spectrum.
- Offers free quote over the phone
- Financing options
- No free initial inspection
- Limited plan information over the phone