Truly Nolen works hard to not only cut costs for their customers but also to use products that are good for the environment. They are only located in 17 states across the country, but Truly Nolen is dedicated to helping its customers in pest control and is well known in the markets they service, specifically identifiable by their “Truly Nolen Mouse Car”. Their website has a pest guide that helps customers identify pests, ask experts questions, and more.
OVERALL RATING: 4.3/5
FEATURES & SERVICES: 4/5
CUSTOMER SERVICE & REVIEWS: 4.5/5
Features & Services
Truly Nolen Four Seasons approach, along with their Integrated Pest Management (IPM) system, make them stand out amongst other competitors. Not only do they cover local pests and termites, but they also have a lawn care service for their Floridian clients, as well as insulation and air filtering services, for both residential and commercial customers.
- Free estimates and inspections
- Satisfaction guarantee
- Helpful website resources
- Environmentally friendly treatments
- Satisfaction guarantee seems to only be with annual contract
- Covers a smaller amount of pests than other companies
Four Seasons Approach
The Four Seasons approach from Truly Nolen helps keep your home free and clear of pests all year long. They pride themselves on being proactive about pest issues in your home, convenient with a quarterly treatment schedule, and environmentally friendly by using naturally occurring materials whenever possible. When you sign up for the Four Seasons service with Truly Nolen, you also receive the benefit of their satisfaction guarantee. Truly Nolen guarantees to re-treat the property until you are satisfied, or they will refund you 100 percent of your money back from your last service.
Truly Nolen’s website gives anyone access to their pest guide, which includes a pest identifier, service guide, a guide to seasonal pests, the details about their green treatments, a termite swarm map, and more. Customers, new or current, and visitors have access to all this information to help them become more knowledgeable about the pests in their area before calling an expert in for services. There are more than 100 insects listed, which means it’s very likely you’ll be able to identify the pest that’s been invading your territory.
Free Estimates and Inspections
One of the most important things a pest control company can offer their customers to help keep costs down are to offer free estimates or free inspections. Truly Nolen offer both to their customers plus online scheduling to set up said inspection. Free inspections keep customers informed of the actual problem they are experiencing, as technicians know how to quote them more accurately after seeing the real problem with all its variables.
The folks of Truly Nolen have a long history of community involvement and service. They are involved in non-profit organizations, school and youth events, volunteer for charity shows and parades, fundraiser events, neighborhood block parties, and more. Their trademark yellow mouse cars and trucks can often be found at area schools with interactive education sessions, covering “good bug/bad bug,” entomology, ecology information, arts and crafts, and more.
It’s easy to find Truly Nolen providers in your area
Search with your zip code to immediately find your closest pest control services
Customer Support & Reviews
As with most pest control companies, Truly Nolen has its fair share of high and low rated reviews. Most customers raved about the timeliness and trustworthiness of the technicians that work for their local Truly Nolen branch. Overall, Truly Nolen is a highly rated company, and it becomes apparent when reading negative online reviews that it more of a franchising issue than an overall company problem.
- Friendly professional technicians
- Effective treatments
- Franchised companies leave room for customer service discrepancies
Punctuality & Professionalism
Truly Nolen strives to respond with same day service or at least within 24 hours. Customers of Truly Nolen raved about how punctual their technicians were and how, after the free inspection, were friendly and gave them a run-through of all the services they would be providing during that service.
As always, they were on time, explained the process in detail and then reviewed their findings once done. I find their staff professional and hard working. As with any pest control, one can’t get them all but there is always a marked reduction in them after treatment. No complaints.
Persistence and Effectiveness
Truly Nolen technicians are thorough with their work and have no issue coming back if you continue to have issues after they have treated your property. Reviewers spoke highly of the Truly Nolen technicians that came out to their house for treatments and how, with routine treatments, they haven’t had any issues with bugs since.
I used Truly Nolan to service my companies’ buildings. The tech arrived on time and gave a quick run-down of the services he would be performing which was nice because I was sure I would be getting what I needed to have done. He finished in a timely manner and I felt he did a thorough job. I made an appointment ahead of time for the next time I wanted service and was pleased to get a reminder phone call a few days before.
The Technicians that work for Truly Nolen are highly trained in both pest control and customer service. They not only take care of the pest issues roaming around their client’s homes, but also know how important it is to call ahead to let their clients know when they will be arriving. Customers praised Truly Nolen techs for being trustworthy and friendly.
Cost can vary across the pest control community due to the type of pest, location, and severity of the problem. Truly Nolen does an excellent job of keeping their customers happy. The ability to get a free estimate online, free inspections, and a 100 percent money-back guarantee for last service are three essential key items that make Truly Nolen stand out in the pest control community.
- Free online estimate
- Free inspections
- 100% money-back guarantee
- Money-back guarantee only covers the most recent service
- Too much variation in prices