Eliminate Pest in Malibu, CA

Shakeh Deravanessian

Malibu, CA

Bottom of the beryl. One of the WORST companies to get for fumigation. Their sub contractor who tarped our house, broke over 15 Spanish tiles on our roof, broke our satellite dish, broke our security camera by side of the house and most of all damaged our brand new exterior paint by putting a dirty tarp and have blackened our exterior paint. ..... I had to call them on day 2 at 5:00 pm to come and open the vent so the gas would leave the house so for it to ventilate. They had forgotten about it!!! ........... Office management don't care, specially Hasani Thompson whom I have left several messages and has not returned our calls. .......... And we thought Terminix is a reputable company. It's one of the WORST as they don't care what their sub contractors do and damage and have zero customer service. They basically shrug their shoulders and walk away but they are very good in getting your money! Zero compensation for our damages. ............. Have never had a situation like this before. OUTRAGEOUS!!!

Coleen Morris

Malibu, CA

Having Terminix come out to our office building helps tremendously. I love that it's always the same technician. JJ is awesome. He always calls ahead to ensure it's a good time for me. And whenever I have concerns (ants in early summer), he listens and tries to give a solution. He's even gone out of his way to help when I called him for advise about ant taking over my kitchen at home. I can't imagine going with any other pest control company!

Dave C

Malibu, CA

I’ve been a customer of Terminix for several years now but the service has really declined. In the last 7 days, I’ve had 3 appointments with them, all of which were no shows. They don’t have the courtesy to communicate and it shows a lack of care for their customers. They hide behind a nationwide call center and there is absolutely no personalized service. The technicians keep changing and there is no continuity. There are plenty of other providers out there.

Bill Bremer

Malibu, CA

As usual, Hernan the technician arrived on time, was very personable and listened to all our concerns. He then addressed them, both inside and around our house. After he finished, the tech again came to our front door and enumerated each of the things he had done to address all our concerns.

Christine Norton

Malibu, CA

Terminix has provided great service at our home for many years. Appreciate the great communication about each service. The technician always listens to concerns we have and takes care of any problems. Highly recommend.

Thao Thien Tran

Malibu, CA

Arturo is the technician that treats my house. He is very nice and responsive. Whenever I reach out regarding an issue, he will respond right away and manage to come help me as soon as he can. I really appreciate his help! Thanks Arturo!

Jennifer Moss

Malibu, CA

Jaime was wonderful! He let me know when he arrived at my home and when he was done with the service, he called me to tell what he had done and his recommendations. He was very kind, professional, and knowledgeable!

P.T. 109 Tel

Malibu, CA

Andres is the technician that has been treating my condo We had an issue it being a shared building/units.. common walls..he created a plan that has been very effective. I've not seen any bugs in my home pass 6months. He's careful not to overdo it because of our pets. Told me his plan.. he's always on time.. very thorough.. Good person as well..??

Judy L

Malibu, CA

My tech deserves the 5 stars because he is always professional and courteous. He shows up during the time frame agreed upon. As for the way recurring services are handled ... there is a way to leave negative stars. I've been constantly told that it's auto scheduled and I should be receiving a call the day before ... I'm still waiting for those calls. No one has an answer why the calls are not being made.

Catherine Rosales

Malibu, CA

The technician is very knowledgeable. He lets us know in advance that he will be performing the services on a certain day. Then he will notify us that he is on his way the day of our service and when he has finished. He is very friendly and we have been fortunate to have had him as our technician for a long time!.