Eliminate Pest in Rockford, IL

Mel Malik

Rockford, IL

Keith is always extremely responsive, professional, patient, knowledgeable and friendly. He responds to requests quickly and always makes sure we are taken care of. He is excellent to work with and we appreciate him so much!

zach halverson

Rockford, IL

Service is great! The technician is very well timed, convenient and offers a great smile everytime he comes! I will always stay with Terminix as long as Pete is an employee with them!

Jen Nelson

Rockford, IL

Our search for rodent control started a week and a half ago when the night before my daughter had a doctors appointment I smelled ammonia in her room and from the attic space entrance. My daughter had been battling respiratory infection for weeks that required antibiotics. Her Pediatrician urged us to get in pest control immediately as she is asthmatic and it could have been a contributing factor. My husband called and scheduled an appointment for last night between 4-5. Yesterday morning he missed a call from the tech (he was at work) at 8 am but he returned the call immediately and it went to voicemail. He tried to call the tech again around 1:30, went to voicemail. When we still hadn’t heard back from him by 4:45 my husband called customer service and was told we would be hearing from the tech shortly. At 5:30 we had heard nothing and called customer service again, a different customer service representative tried calling our tech twice with the same result, it went to voicemail. We were told that the issue was being escalated to our tech’s direct supervisor as well as the regional manager and we would hear from someone very soon. Well it’s the next morning and we haven’t heard anything. I’m so disappointed and sad. We were failed at every level from our tech, customer service to the regional manager. I was so eager to start on resolving this issue both for my daughters health and the integrity of our home. Now we are back to square one looking for a company that will hopefully help us by showing up or at least communicate. We understand situations arise but this is completely unacceptable. After reading some other negative reviews maybe it’s a blessing we didn’t enter into a contract with this company.

Jessica

Rockford, IL

We’ve had a great experience with Terminix, especially with Brian as our technician. He always calls ahead of time before arriving, which we really appreciate, and he consistently checks to see if we need anything specific addressed during the visit. Brian is friendly, professional, and very knowledgeable about what he does. He takes the time to explain things and makes sure we understand what he’s treating and why. It’s clear he truly cares about doing a thorough job and providing great service. Since we started working with him, the pests have definitely been kept at bay, which gives us great peace of mind. Brian regularly goes above and beyond, and it makes a big difference. Highly recommend Terminix—especially if you’re lucky enough to have Brian taking care of your service!

BJs Wisconsin

Rockford, IL

Been using Terminix for 2ish years for prevention services. Our service man whose name is Bob Wollyung is exactly what yoy want in a service person. He is extremely professional and super cordial. Bob always has a smile and positive attitude. Makes us feel like he cares about the services he provides this is very much appreciated. Always willing to find answers for any questions. Please keep up the good work! Would reccomend this company!

Kathy Demrow

Rockford, IL

Our service with Brian is top of the line. He goes on and above with service at our home. He works with our schedule so we can be here. He is very knowledgeable and able to answer any questions. When we call to get service he immediately gets back to us and figure out a time to do service at our home. He always shows up when he says he will be here. To be very honest Brian is the reason why we stay with Terminix! We can always count on him for any pest care needs. Thank you Brian!!

Cassie H

Rockford, IL

Brian Eckert services our home and he does a great job. Explains what he’s doing and why and is very pleasant. 4 stars because I don’t think the pricing was explained all that well and maybe that’s a misunderstanding on my part. After the initial visit, which is a bit costly, I think the routine service fees are very much worth it.

Alanna Keegan

Rockford, IL

Our tech Brian and his partner did a wonderful job servicing our property today. They stayed and made sure every bait trap was entered in their system properly so they could be easily found next time. They made sure to ask me good questions about any rodent activity I had noticed so bait could be left in appropriate and safe areas. Thank you for the great job today guys!

Sandy Jeffers

Rockford, IL

The 5 stars are due to your Tech. Devin. He is not only polite, but really cares about his performance. When it was time for our audit he not only did his job but gave us info to improve our score. Then after Audit he called to hear the results. This employee should be recognized, he is outstanding and your company should do whatever is needed to keep him. As far as you accts rec. that is another matter. Thank you and have a good day. Sunrise Orchards

Adam Holznecht

Rockford, IL

Our company made the switch to Terminix Wil-Kil in 2023 and have been extremely pleased with the level of service, feedback, and pricing they provide. Eric Harmel was our original service technician and helped us to set up both of our locations. He did an amazing job helping us improve our existing Pest Management system and provided both facilities with excellent service and feedback. Many of the observations for improvement he noted and recommended, we have implemented and have seen improvements. He always answered calls and text whenever something came up between scheduled visits, and to go out of his way to help us during those times. We are happy to see Eric return to manage our accounts again! Eric has been the best service technician we have had in the last 13+ years. Overall, very happy with our partnership with Terminix Wil-Kil and Eric Harmel.