Eliminate Pest in Rockford, IL

Mary T

Rockford, IL

Excellent service, Brian is informative and so helpful. I’ve used Terminix Wil-kil for years for a wasp and fly problem, and I wouldn’t use anyone else. They do a great job!

Gail Patten

Rockford, IL

Brian from Terminix arrived at my house today to spray the box elder bugs that have infested my property. He was very friendly, and helpful as he answered all my questions precisely and quickly. I felt confident that he would do the best he could to rid my property of these PESTS!!

Jimmy Ryan

Rockford, IL

Our service tech, Justin, was an absolute joy. His professionalism and attention to detail was unmatched. He answered all our questions, He solicited input from us to better inform his approach to our property. 100% satisfaction. He did a heck of a job!

Annabella Wedekind

Rockford, IL

Marcus and his team were amazing. They helped our company with pest control. They were super fast and professional. They helped us get over 50 properties done in 2 work days. Highly recommend!

Denise B. O'Hora-Webb

Rockford, IL

Great communication from our technician Brian. He let us know the day prior when he would be coming. He serviced our rodent bait stations and decided to not spray around the house due to the rain rather than just do it and not have it be effective. I appreciated that so we could reschedule. He was very easy to work with. The rodent service has kept the mice out of our house.

Tracy Adas

Rockford, IL

Terrible communication, tried repeatedly last fall to schedule a service as I was noticing an issue with bugs coming in the house. Multiple no call/no show. Tried to speak to a manager, was never able to despite being told to expect a call. Today no call/text to let me know they were on their way so I could prepare my son to let them in as I was at work. The technician left muddy shoe prints all over the house. Agree with other posts, feeling frustrated and powerless as they never try to remedy any issues. They clearly don’t appreciate or value our business, so they truly don’t deserve it. I will be contacting the Better Business Bureau to try to prevent this from happening to other people…don’t make the same mistake I made!

Heartstone 1855

Rockford, IL

If I could give a minus 10 I would. I have had 3 no show appointments in a row. One issue after another. Since Terminix and Wil-Kil combined companies it has been a disaster. I was with them prior to the acquisition and service was good. The left hand doesn't know what the right is doing. Find service elsewhere!

Winston Stryker

Rockford, IL

My facility repeatedly had issues with pests. Upon taking over our account, our tech, Joe Lalor was able to assess that there were several points of entry that previous techs had overlooked/ignored. Joe performed the exclusion work and within 2 follow up visits, we were pest free. We've stayed that way for 4+ years!

Willie Gee

Rockford, IL

Terminix has gone to pot since they merged with Wil-Kil. The communication is abominable. They come when no appointment is scheduled and do not show when one is. I've had 6 interactions and the work still isn't complete! Why is it when I complain by email or phone I do not get any response, but I read in other reviews that you want us to write to you. I've already done that without results.

Bryan Balch

Rockford, IL

Rob was thorough in his assessment of our house and did a great job setting traps and taking care of the outside of house. Very good communication starting last week.