Eliminate Pest in Indianapolis, IN

Bessie Banks

Indianapolis, IN

Hi, I just want to leave a review for Derek Logsdon with Terminix. I decided to get some professional help this year before the ants arrived. I found Derek to be professional, and he thoroughly explained the services being provided and overall I have to say that the interaction with Terminix personnel have been wonderful.

Aileen Ilaria

Indianapolis, IN

Jose did an amazing job once again. He is highly dependable and very conscientious in all that he does. He is very thorough in his work and does a great job of providing me a status report on my home. Thanks for a job well done!

Kristen Board

Indianapolis, IN

Pros: The technicians are very nice. Cons: We paid $2500 to have a mouse problem taken care of. It also came with a 2 year guarantee. Well, 6 months later, we still have a mouse problem, and I cannot for the life of me get someone to come out to my house and actually address it. I only get the runaround on the phone from corporate. They have no idea what type of technician to send, so they send me technicians who cannot help. And the local contacts absolutely suck at responding and getting anything done. Absolute waste of money AND my time/phone calls. You are better of taking care of it yourself.

Michael M.

Indianapolis, IN

Initial job was good Terrible relieability Service afterwards and follow up were extremely poor

Sonya

Indianapolis, IN

I reached out in December 3, 2024 to get an estimate on an exclusion service for my home. It was scheduled for a week or so later. They came and proceeded to put spray foam around my home and none of the sheet metal repairs that I was told would be done and then I was told that they did not have the ladders needed at that time and they would return. In the meantime, the squirrel chewed right through the foam and was back in. I called, text and left messages with no response through December. I finally call the toll free number and find out the tech manager was on FMLA and my service was just in limbo. During that time, the squirrel got from the attic to the basement and I was told that anything stuck in my home was my issue and was told to read my contract. I did and pointed out to the CSR that was not agreed to and later that day, had 3 of their techs in my home setting up traps. After this, we had snow which made it impossible to set up ladders to my home and I understood. The snow finally melted and I called for an appointment and said any day but Wednesday. They call to schedule and say they will be their on Wednesday, I accept cause I want it done. I go to look at their work the next day and the repairs we discusses were still not done. I wanted to be there for the repairs but they picked the one day of the week that I would not be able to which is odd. I text the main tech, no response, I call no answer. I text the branch manager and no response. I finally call back in to the toll free number on 2/14 and they advised I will hear back on 2/18 to get something scheduled. During this entire experience, the communication and follow through of this company has been less than ideal for all items except one, their demands for payment were never delayed. If I could go back to December, I would never have went with this company. Choose wisely because $2,500 for spray foam is what they are offering when they say they will seal up all entrances bigger than a finger tip. 2/23 update sent email requested on 2/19 and no response. Guess this is to be expected with them.

Cambrea Schlarb

Indianapolis, IN

In late 2022 I had my entire attic insulation redone due to a mice infestation- or so I thought. This also included sealing all entry points and new vents on the outside of the home. I started having mice issues again a couple of weeks ago. I had a different company come to complete pest control, and they brought several things to my attention that did not seem right. After having an inspector look at the insulation, they took photos of mouse droppings. I got out my old photos of the terminix inspection and the mouse droppings are exactly the same in the exact same area in one part of the attic, according to the inspector. The insulation looks to be my old insulation as well. In addition, vents were not properly installed on the outside of my home, and I paid for exclusion service check ins to fix this as needed, which was not done. I feel as if multiple people are not doing their jobs correctly, and I have photographic evidence that the service I paid for, I likely did not receive. If you have Terminix do your work, I recommend requiring detailed photos and descriptions and to question everything. I recommend going with a more detail-oriented company who will not cut corners. EDIT: See photos of my inspection from 2022 and my own photos taken in the attic today, 1/30/25. This is after a supposed full dsv to the attic

Heather Hastings

Indianapolis, IN

We are extremely thankful for our Terminex consultant Joe Smith. He informed us of a gas leak happening on the side of our home and it prevented a major emergency from occurring. His attention to detail helped save our home and we are truly appreciate. We have almost 8inches of snow on the ground and he made sure to truly check our home despite it being extremely cold and hard to get to some areas. He is always professional, kind, and thorough when checking for issues and today made a huge impact in keeping us safe. Thank you.

Dustina York

Indianapolis, IN

The second tech was great, Dustin kares did a phenomenal job. He moved appliances and let me know further options to take to keep working with them that would best fit my needs. He was understanding of my concerns and reassured me that we could take care of this problem. He told me he understands I feel like it's bad here but I'm only on a moderate scale. Which gave me some peace of mind. I've never had an issue with this before so I thought I was over ran.

Zach Foster

Indianapolis, IN

Jake with Terminix was professional, knowledgeable, and understanding. He went above and beyond for a simple inspection. His work attitude and overall knowledge is worth noting! Will use Terminix in the future for any issues relating to Pests!

Wayne mitchell

Indianapolis, IN

It is great having the same tech (Joseph Smith)service our property. He is very friendly and courteous and knows our home and how to treat it. He always tells us to call him anytime if we have a problem. He is the reason I stay with Terminix.