Eliminate Pest in Cuba, KS

Samantha Whitcomb

Cuba, KS

Oliver has been great. I appreciate that it’s the same person who comes out every time and that he’s so thorough. He also makes decisions on what to use where based on our dogs and is always sure to let me know where to keep them away from and for how long. Overall, very personable, knowledgeable, and helpful!

candy carter

Cuba, KS

The Termiinex technician Oliver Westbrook is fantastic! He is easy to communicate with, returns phone calls/text and shows up when he says he will and in a timely manner. Oliver has an exceptional attitude of getting the job done and done right all while being very professional and polite. Oliver is conscientious about his work and I appreciate someone who believes in hard work.

Abby Normal

Cuba, KS

Getting the inspection and setting up the account was done very promptly. Our service tech Oliver has been excellent. He's conscientious, takes time to explain what he's doing and what to expect, provides detailed follow up, and always responds in a timely manner whenever we contact him. If it weren't for the delay between the inspection and the office scheduling a tech visit, this would have been a five star review.

Devin Turner

Cuba, KS

Oliver has been taking care of us and he is great! Patiently answered all of my questions, is very knowledgeable and really friendly. Very considerate of my pets and property when treating our home.

Betty Spencer

Cuba, KS

Rich did an excellent job at treating my home on today! He was very thorough with the treatment, provided me quick feedback about things he found and resolved issues while he was there!!! Top notch professionalism, courteous, on time, direct! Rich, thank you so much for keeping my house fortified!!! Blessings

Ivette Reese

Cuba, KS

Without a doubt, Mr. Rick Mendez is the best Terminix representative; he is always on time and very helpful with his prompt feedback. I hope he can stay and serve our community forever.

CK

Cuba, KS

Do NOT give this company your credit card information - they have no problem telling you one price and then charging more. They also have no problem telling you to your face that they'll fix it, and then doing nothing. Protect yourself - pay by cash or check, never by something that allows them to simply charge you whatever they deem they want. There is apparently NO mechanism for issuing a credit. -------------------------------------------------------------------------------------- Just a TERRIBLE experience! I have been lied to about pricing - told the service was going to cost one amount, got charged $50 more than that amount. When they called to schedule the second appointment, I expressed my dissatisfaction with the billing - no problem, I was assured, we'll get that corrected right away! Second charge was for $50 more than the agreed amount. Tried going through customer service "chat" which was a complete waste of time. I have been assured by the manager (Jeff, who unsurprisingly is no longer with the firm) and two technicians that they would get the problem resolved and follow up with me. Neither part of that ever happened. I have been patient (it's been 10 months) as I assumed people were telling me the truth and not purposely misleading me, and seriously, how hard is it to fix a billing error? There is a word for when you tell a customer that you'll charge them one amount and then charge them 50% more, and then no matter how many interactions you have with the company, just tell you repeatedly that they'll fix it and never do. It's a legal term I believe. I can see from other dissatisfied customers that I will likely get an automated response telling me to email a generic customer service email address. I am overflowing with optimism on that front. When a company can't get a human on the phone, who will take the time to understand your problem and resolve it, even to say we're not going to do anything about it, they don't deserve good customers. Edit a month later: SHOCK!!!! Despite reaching out to them twice, at their request, no follow up. They have the money and they apparently want to keep the money while holding out the appearance of trying to behave honestly and competently.

Stephen Pozzie

Cuba, KS

I paid for my root cellar encapsulation service up front 10/17/24 and it's is now 2/22/25 and my service has yet to be completed I keep getting cancelled or techs don't show up and when I call their excuse is they fired a manager and that is why it's been 4 months and very little has been done. Mind you the amount paid was $5200

CK

Cuba, KS

Just a TERRIBLE experience! I have been lied to about pricing - told the service was going to cost one amount, got charged $50 more than that amount. When they called to schedule the second appointment, I expressed my dissatisfaction with the billing - no problem, I was assured, we'll get that corrected right away! Second charge was for $50 more than the agreed amount. Tried going through customer service "chat" which was a complete waste of time. I have been assured by the manager (Jeff, who unsurprisingly is no longer with the firm) and two technicians that they would get the problem resolved and follow up with me. Neither part of that ever happened. I have been patient (it's been 10 months) as I assumed people were telling me the truth and not purposely misleading me, and seriously, how hard is it to fix a billing error? There is a word for when you tell a customer that you'll charge them one amount and then charge them 50% more, and then no matter how many interactions you have with the company, just tell you repeatedly that they'll fix it and never do. It's a legal term I believe. I can see from other dissatisfied customers that I will likely get an automated response telling me to email a generic customer service email address. I am overflowing with optimism on that front. When a company can't get a human on the phone, who will take the time to understand your problem and resolve it, even to say we're not going to do anything about it, they don't deserve good customers.

matt barreiro

Cuba, KS

had an inspection done. service was needed and paid for that day. I had 1 part of a 3 part service done 2 days after inspection. fantastic. I then did not get a call to set up the next set of services. I waited a couple days and called the inspector. he said that he would get ahold of the branch and apologized. it has been over 3 weeks since that service and I had to track someone down. Finally talked to someone from a different branch because the branch in topeka was going through staffing changes. Got service scheduled for yesterday (Nov 25) at 9 am. 9:20 monday morning, no one has shown up yet. I called the national number to only find out that it is not even on the schedule and that no one would be coming out. I just talked again with the national service and they said it normally takes a couple weeks for them to get service out. I am on hold trying to get someone to come out, but it looks like it will be about 5-6 weeks after I PAID FOR SERVICE to get someone out to my home. This situation is absolutely ridiculous and no one I have talked to seems like they care at all. Just a series of unemphatic drones that spout the same worthless information. doubt I will get contacted about this....they didn't contact me when I payed them thousands of dollars.