Eliminate Pest in Newport, KY

John Ward

Newport, KY

Excellent job. Our technician always goes the extra mile to get our service done. I highly recommend him to other Terminix customers.

Tanya Troxell

Newport, KY

My experience has been fine up until this week. We had our service around the first part of August. But this week, no rain, but the mosquitoes have been awful and the flies. We haven't had too many issues this spring and summer. But this week has been unbearable. It would be nice to get a redo, please.

Hannah Wolf

Newport, KY

Poor communication amongst representatives, clearly trying to upsell us when visiting our home, and an inspector raised his voice in frustration at us when we didn’t understand why there were so many discrepancies in prices between what was cited on the phone vs in person. We called for an issue with ants and we were soon being lead on a tour of our home to look for mice and termites, despite having no signs of either, the inspector tried to upsell us into preventative measures for these issues. But of course, this representative also conveniently didn’t know the prices of anything. Though, he was quick to say that the pricing model that was cited on the phone was incorrect. This inspector rubbed his eyes and forehead as if we were giving him a headache while we tried to understand what we would be charged and why. People place trust in these companies to help when an issue arises in their home. Instead, we were misled and yelled at. Truly horrified that this occurred today. Update: After placing a complaint, a representative did call to apologize and to state that they’ve “never had any issues with this person before.” That explanation is neither helpful nor appreciated. We were thankful that they responded to this issue promptly. They offered to send another inspector out, which does not address any issues concerning the behavior that was committed by an inspector and we had already had our house sprayed. Not sure what an additional inspector would bring to the situation. If we did not need to have the issue dealt with that day, we simply would have asked them to leave and would not have done business with them. We will not be recommending or returning to work with this company.

Joshua Martin

Newport, KY

Absolutely the worst company I've ever requested service from. Had a second opinion and found no issues. I even pointed out what was said to be termites. Guy laughed, licked his finger and wiped off dirt. Called multiple times to speak with manager. No call back. Do not use, they suddenly find something then want to extort $1500 for a "treatment plan" with no justification in order for them to pass your inspection. Don't waste your money. Absolute trash of a company and no one answers the phone and you get a call center that is absolutely no help and assured I would get a phone call within 3 days, I called 3 times with same promise. Should be ashamed the way you run a company. Striaght extortion!!!

Crystal Kathman

Newport, KY

Ryan is always friendly and professional. If I have any concerns, they are dressed immediately. He provides a complete report after each treatment. I highly recommend Ryan and Terminix!

Matt Vollmer

Newport, KY

I had a wonderful experience both with the Terminix inspector as well as the technicians who treated our property. They were very professional and solved all the issues we presented them with.

James C.

Newport, KY

God awful. Paid for a full year, did not want the service agreement, but after having sign for the work they did on a blank ipad for what I thought was...

James Cody

Newport, KY

Beware of signing blank iPad screen. Evidently what I was thought was authorizing payment is actually entering an ugly contract. I clearly stated, and salesman consented, I just wanted to pay a one time fee for treatment. Now that they have my banking information they can arbitrarily charge me. The payment for the year is just renting the bait stations. You are not purchasing. Now after 10 months they claim I am going to be charged for an early termination fee. Be SO wary and you better hire a lawyer if you do sign a contract. Their business practices are extremely unscrupulous. The epitome of a poor business model.

Marlena Moore

Newport, KY

So glad I finally decided to call Terminix. I had so many Asian beetles...literally spent hours cleaning up after them, with no end in sight. Terminix was thorough and respectful of my home and my pets. William Rains was our technician and did a superior job...far above and beyond. He explained what he was doing and why, every step of the way. Best of all...no more beetles. I'm very pleased with my service and well worth the money.

Kevin Griffin Ayers

Newport, KY

Positive: Professionalism , Responsiveness