Eliminate Pest in Three Oaks, MI

Whitney

Three Oaks, MI

I wish zero stars was an option. This company is a complete disgrace. They promise callbacks—but never actually follow through—miss appointments with staggering regularity, and act as if customer care is nonexistent. Their total absence of accountability and blatant disrespect for clients is unforgivable. Imagine this: You have a bug problem so you hire Terminix for pest control. They proactively treat your home a few times a year and you're told if there are any problems you can schedule additional services. Sounds great, right? Wrong. First, you cannot reach the local branch. Instead, you're forced to fill out a form online to request an appointment and they only check this on week days. After submitting the form you receive zero confirmation or a copy of your request, rather, you get a message that someone will try to reach out to you within 24 hours. Days will go by. You'll put in additional requests with no reply. And finally, perhaps you'll try a chat or a phone call. Those are great because the person on the phone will solely blame your branch. Then, they'll tell you they're escalating your call and the branch manager will call you back. (Spoiler alert, he won't. Ever. I'm talking about you TIM HARVEY.) You'll wait for a few days for a phone call (in this case, five) and call Terminix again. They'll apologize, blame the branch again, and if you're lucky, finally, set up an appointment. Now it's been weeks of pest problems. What do you do? Do you let pets and critters run all over your home, untamed? Do you buy your own instant-killing products like RAID? Do you get Terro Traps? How much have you spent in the days/weeks since you reached out for help? No matter. Even though it's been over a week, you still wait patiently for that appointment (which, at the earliest, will be in eight more days if you're lucky) and when the day comes, NO ONE SHOWS UP AT YOUR HOME. Did you take the day off work like I did to be there? So you call the 800 number again to find out what happened. They blame the branch. They say the branch manager will call back shortly. He doesn't. You call again. They contact him again. He'll get back to you asap and hey - they can send someone out tomorrow! Great! You say okay and wait for that phone call. It never comes. You call a third time, hours later. Oh! The Branch Manager didn't call? Let me place you on hold... okay. He'll call you back within the next hour. You call a fourth time and the CSR is shocked: It's been another four hours and he hasn't called? Really? Hold please... and I just spoke to him. He'll call you first thing tomorrow morning. SHOCKINGLY, the next morning, TIM DOES NOT CALL YOU AGAIN. You get to contact Terminix again for the 5th time in two days! Now the case is escalated -- he'll definitely call you this time. In fact, he's driving into the office right now! It will be a few minutes! Hours later, still no call. But it's okay right, because there's an apointment scheduled for today, right? They made it yesterday when they missed yesterday's appointment? WRONG. The CSR on the phone forgot to actually schedule it! You're home from work again and no one is coming out! I'm in the midst of this right now but TIM HARVEY - BRANCH MANAGER has been contacted by his call center no fewer than six times and continues to lie to them and say he'll contact me back. ALL I WANT IS SOMEONE TO TREAT MY HOUSE FOR BUGS but apparently, Terminix doesn't do that. Can't wait to provide an update to this exciting saga but I think you know how it ends: TIM DOESN'T CALL and I terminate my contract, warning anyone within ear-shot to NEVER TRUST THIS COMPANY. Save yourself the hassle—steer clear at all costs.

Lauren Pletcher

Three Oaks, MI

I would leave zero stars if I could. Initially getting ahold of someone is easy for an appointment but beyond that good luck. I was on hold for over 2 1/2 hours to get in touch with someone about my appointment being double booked and changed several times without warning. When I finally called to cancel our account without even having our first appointment they said they had to put me on hold to transfer me AGAIN and waited another 20-30 minutes before hanging up. I am still trying to get ahold of someone to cancel my account. It should not be this hard to get in contact with someone.

Mike Hill

Three Oaks, MI

I'd leave negative ten stars if I could - Travis Samuels stopped by our house this morning to do an inspection. My wife and I communicated to him that we were getting 3 estimates to inspect our insect concerns and appropriate remedies. He misled her and conned her into signing a contract AND getting her credit card "because the office people need to do the billing, not the techs that come out" - He emailed me the 'inspection summary' and my wife calls me telling me that she thinks she was duped into signing a contract to do the work. I immediately called Travis and asked him to explain to me what he had my wife sign - he then LAUGHED at me and said "your life away" - to which I firmly replied "this isn't a laughing or joking matter" - he then said she signed a contract for them to do the work. I told him to immediately cancel it and that we were exerecising our 3 day right of recission (in Indiana we're legally allowed to rescind a contract if the vendor solicits you at your home). I called his boss "Tim" and left a voicemail - I don't expect a call back - Travis was slimy and needs fired - I then spend an hour and a half on the phone w/ Terminix trying to get our contract cancelled - during that phone call (with 3 different people) I find out that Travis conveniently scheduled us to have the work done the same day - which also takes away our ability to cancel the contract - imagine how THAT phone call would have gone..... This company engages in deceptive business practices - and then Daniel Brown from Terminix had the AUDACITY to try to offer me a reduced rate if I wanted to still have them perform the services.... SERIOULY ??? I told him the only way I'd even be open to a conversation about Terminix being on my property is if I was personally handed Travis' termination papers. He said that might not be an option. I then asked if Terminix authorized their sales agents to engage in processes where they goat rope customers into waiving their legal right to cancel contracts by offering "same day service" - he couldn't speak to that (of course). This a slimy ass company and if I treated a customer the way Travis (and Terminix) did to my wife and I - I would be out of a job rapidly. Stay far away.

Gary R.

Three Oaks, MI

Buyers Beware! There Salesman Lie! They will tell you anything to get you to sign! Bad part is they won't do anything once you do! I wish I could give them...

Shak Azizov

Three Oaks, MI

A year ago I had Terminix service agains termites. I was charge almost $2000 for 15-20 minutes job to install poision chemicals. Not so long ago I was called from Terminix to renew the insurance and schduled for an inspector visit 02/11/2025. Nobody showed up. When I called to Terminix customer service and gave to an operator my information, she right away hang up the phone. Second try to call had no success. The line was buzy. It is completely no respect and BS, even I was toll to be charged additional $300 for the inspection and refil poison chemicals. Never ever I will have any deal with terrible company and I advise to all people do not trast Terminix. No I see if they send me bill.

Donna Slater

Three Oaks, MI

Approximately eight years ago, we had the local Laporte Terminix company spray our house for bedbugs. Well guess what they’re back and the reason why they’re back is because Terminix only sprayed one time and I read that one time is not enough. When the Terminix people left, they said we had no more bugs. Bull. Bedbugs go dormant and then they wake up. Well, guess what they’re awake and it’s getting worse and worse. it is severe. Thanks so much and now we can’t afford an exterminator!!!!! 😡😡

Tina N.

Three Oaks, MI

Mishawaka Branch is the worst!!! Manager cannot even call and address issues that I have been having with the technician Patrick Walsh not showing up for...

Chen2000

Three Oaks, MI

0 stars if I could. Either they are really slow at giving us a response or they are deliberately ignoring my calls. Paid for 3 services but we didn't get them. 300 dollars down the drain unless this business gets their act together and responds to me. (Been two months) Edit: it took nearly half a year but they did return the money back. Guess it took the extent of merging with another company and contacting a different manager not from this region. Won't be giving 5 stars as would have never happened if their specialist didn't lie about doing work, but I do commend them on giving out the refund.

Anita Kruszewski

Three Oaks, MI

Our experience with this company- TERMINEX- has been horrible! We've had THREE no call no shows. They are suppose to be treating every two weeks- this has NOT happened. We had one guy not even use chemicals! You can only call one number and it's not the main office. They'll send an email to the manager. I was told they do not have a number to contact them.

april neace

Three Oaks, MI

Would love to give zero stars!! This company was a joke apparently. How do you think you can run a successful business an not show up for appointments. Five phone calls later getting the run around a than telling me no one is coming and the office closed for the day. I will be contacting corporate first thing Monday morning. I will be getting services started else where! No wonder this company is merging with another company this one has done lost all there costumers. SHAME ON YOU!