Eliminate Pest in Collingswood, NJ

E B

Collingswood, NJ

So far I’m very impressed by Terminex. I noticed what I believed to be termites in the front of my home one evening and had never seen any indication of their presence before. I contacted several local pest control companies and Terminex was the only one that I could speak to immediately. The representative on the phone was professional, answered my questions, and arranged for an inspection the very next morning. Christian A. came to our house, confirmed the presence of termites, and answered all of our questions. Christian wasn’t pushy at all and was honest about pricing. Based on all of the information Christian provided and how professional he was, we decided to go with Terminex rather than exploring other options. While the price was by no means cheap, the work that was eventually completed justified the cost. The following day, Terminex technician Daniel O. arrived at my house during the time window that was provided. He called earlier in the day to let me know what time he’d be there. Daniel was extremely professional and unbelievably thorough. We walked through every part of my home/property and he explained exactly what he’d be treating. He pointed out areas that were clearly being infiltrated by termites and the stage of infestation. Luckily we caught the problem early enough and there was very minimal damage. Daniel then proceeded to work for hours treating the interior and exterior of my home, keeping me posted all along. Daniel had to drill numerous holes in my concrete porch to inject the treatment. Not an easy task if you’ve ever drilled concrete. He also placed numerous bait traps throughout the perimeter of my home which required digging/burying. Again, very labor intensive. Daniel had another job after mine but took his time to ensure that everything was done right at my house. I appreciated his attention to detail and his professionalism. Terminex should take note of Daniel and Christian as great representatives for their company. Again, this is not a cheap process and something anyone wants to have to deal with but it’s necessary. Terminex and their representatives made the process hassle free and worth the cost. I have peace of mind knowing the job was done right and that I’ll be able to have the company follow up to ensure that the issue is resolved.

Kelsey Pomeroy

Collingswood, NJ

HORRIBLE customer service. I’ve had nothing but trouble with the local Mt Laurel branch since we first signed up for services in the fall. They provided terrible service and they haven’t straightened out our billing issues since November!!!! I’ve been on the phone with them countless times. I have been waiting for a call back from the branch manager for over TWO WEEKS. I have called the customer service line twice over the past two weeks alone and most recently, they said someone marked my complaint as resolved after contacting me. No one has contacted me!!!! They sure as hell keep auto-debiting my account every month, however. I want to cancel this horrible service asap but THE MANAGER WON’T RETURN MY CALLS.

Beverly Taylor

Collingswood, NJ

I have had Terminix for years & love them. They are professional, knowledgeable & always treat me as friend. Brandon Holcomb comes to my house to do his routine checkup & is the best. All I can say thank you to Terminix & all the men & women who work there.

j j

Collingswood, NJ

I got a text saying that the technician was on his way to my house unannounced. I left work and before I could even drive off my parking lot I got a text saying that the job was completed . Checked my ring camera the tech didn’t even got out of his car to do anything or check anything . After I’ve called the company they provide me with an appt for 2 days later . The tech Daniel called me to confirm that I was home , came in check every single trap replaced what was needed , explained everything to me and left . I was happy with his service but not with the first tech that came in unannounced and was very lazy to the point that he didn’t even care to get out of his car and had a report ready 2 min after parking in front of my house .

Stephen Williams

Collingswood, NJ

I'd like to thank John Simons, with whom I first made contact, to make my appointment in PA. The tech Mike Neff who came out to do what was necessary, to take care of my rodent infestation, was complete and thorough. I really want him to follow-up on my treatment. As for the salesman, Anthony Bell, I am completely disappointed, dissatisfied with his assessment, approach, and any explanation of what I was purchasing. I received very little understanding. I feel I was rushed, I had to ask him to look in places. And he has no intention of actually looking in my crawlspace to inspect, other than shining a flashlight. I had to point out issues. He took no pictures and even after I asked him if he was going to explain all that is needed here to the next tech, I had to go over EVERYTHING AGAIN. If not for my conversation with Mr Simmons, and the actual tech Mike Neff I would have canceled and gone with Orkin instead.

IANI A

Collingswood, NJ

John S, Brandon K, Kage, Xaviar, Diane and Ty did a superb job at my home. Excellent service. Professional customer service. Worked proficiently as a team. Respectful to my home and property. Thank you John for putting the bait down unscheduled. I really appreciate it. This is the winning team.

Carolyn Clark

Collingswood, NJ

The service technicians were courteous, professional and completed the job in a timely manner. They were also very knowledgeable and answered all my questions and concerns. I was quite pleased with the service provided.

Timothy W.

Collingswood, NJ

So we had squirrels in the ceiling and paid a few grand almost a month ago. They set traps for the squirrels but have only been out to check traps maybe 3...

Anthony Giacobetti

Collingswood, NJ

I had the pleasure of working with Miguel Benitez from Terminix, and I couldn't be more impressed with his professionalism and expertise. Whenever issues arose, Miguel was quick to respond, offering clear explanations and solutions that gave me peace of mind. He genuinely cares about resolving pest problems and always goes above and beyond to ensure that everything is taken care of efficiently. I highly recommend working with Miguel and Terminix for any pest control needs — you won’t be disappointed!

Doreen Scott

Collingswood, NJ

The technicians who provide service have been very helpful and knowledgeable. Mashar has always answered our questions and gone out of his way to help with concerns. I don’t know the name of the previous tech out but he provided also some information to assist with a main concern which seems to have worked