Eliminate Pest in East Brunswick, NJ

Rosa Schmidt

East Brunswick, NJ

We have been with them over 25 years and they did not show up for the service and we waited 4 hours at the house for them to do the inside. We told them we wanted the inside done. We called to reschedule and they could not do it for at least 5 or 6 days and we told them we needed it done within 4 days because they would not be able to access the inside after 4 days due to our unavailability. There was no effort to accommodate us. We called to cancel the service. They did say we were with them for 25 years - yes - but there was no attempt on their part to keep us and try to find an appointment within the 4 day window. They are not customer focused. Very disappointed.

Anna Elsey

East Brunswick, NJ

***THIS SERVICE IS A SCAM*** They never came and did the promised annual inspection, even after multiple times of contacting them about it. Since it was impossible to get anyone to come out to our home to do the inspection, which is supposed to be included with the subscription, we decided we had no choice but to cancel - there is no point in the service if no professional comes and verifies it's efficacy. But attempting to cancel service is also an absolute fiasco. After we called to cancel the first time (early August), someone from the retention department contacted us (mid-August) to ask if there was any way we would continue service. This is an obnoxious question to be asked when you've spent a month just trying to receive the basic service you already paid for, so we tersely said "no," and that should have been that. But apparently the retention employee marked us down to continue service, probably to improve their personal metrics - which brings us to now, mid-September, and we are currently on the phone with them (Christina and Keisha) again after noticing that they never stopped charging us. Fingers crossed that this is the call - the call that will finally ensure that Terminix stops non-consensually charging us a monthly fee for a service they have not yet provided. *Edit* TO THE OWNER REPLY: We should not have to reach out to you and explain for a fourth time what has happened; you should have many, many notes about our situation, and at this point, you should be reaching out to us with written proof of cancellation.

Diana Greenberg

East Brunswick, NJ

We are new Terminix customers and my issue is specifically about their predatory termite inspections. We purchased our home 8 years ago and our home was cleared for termites. Since that time we have used another large pest control company who have never found evidence of termites. I took their free Termite home inspection and this guy pointed out 2 old areas that came up during our home inspection as remediated termite areas. No new areas have emerged in the entire 8 years we have lived in Thai home. Additionally, we have done extensive renovations both inside and outside the home where walls were ripped to the studs, or in several cases demoed through to the exterior. In no case did we ever find any evidence of termites. This “expert” claims we have an infestation hiding in our walls and we have to spend a lot of money to get this fixed. What an absolute clown. Terminix please cancel this predatory service. I bet you scare so many customers into spending unnecessary money with your fear tactics.

Chrissy

East Brunswick, NJ

I’ve been dealing with same issue SINCE JANUARY!! Worst company and worst experience EVER there are still squirrels in my attic, i made an appointment TWICE and have been waiting for 2 weeks for someone to message me and set an actual date and time and randomly a guy shows up for 2 mins when no one was home, no one was expecting him and I’ve been putting in a request for TWO people to come since January the first guy that came had to leave and asked us to make another appointment because it’s a TWO PERSON JOB , i set another appointment SAME PROBLEM STILL SENT 1 PERSON.. This is the worst company I can’t believe i am still dealing with this problem it’s should’ve been fixed! and TRUST i will be blasting this company on all of my social media

Jim Breslin

East Brunswick, NJ

The service technician needs to come to the Rectory during our business hours Mon thru Fri. He came last Saturday on April 26th and fortunately one of our priests was able to grant access to our facility. Going forward please return to your prior schedule Mon - Friday, ideally in the morning. Thank you so much.

Bernadette Yates

East Brunswick, NJ

Problem wasn't resolved after spending $1600.00. I still had a raccoon in my attic the same day of service. I called Saturday to advise company. It's Monday and noone has called me back. SCAMMERS

Veronica Weirdo

East Brunswick, NJ

Ryan Christiansen was very kind and patient when stopping at our property today and he answered several of my burning questions about what happens with our windows on the property. If possible we’d love to keep seeing him in the future we haven’t gotten better service than him!!

Nheyssa Saint cyr

East Brunswick, NJ

Timothy Wiggins is amazing at what he does. He has been servicing my place of employment and we definitely see a big difference! He takes his job very seriously and makes sure he is doing everything possible to treat the issue.

Mona Rajan

East Brunswick, NJ

I have scheduled three appointments and each time no one has showed up. Every time I call customer service, they apologize and set up a new appointment. This company is out to steal your money, when you need them, they don’t show up

Erica R

East Brunswick, NJ

UPDATE: I was told that a member of their team would be reaching out to me shortly Eleven days later, I have yet to receive any communication from Terminix. This lack of communication is unacceptable and unprofessional. I am extremely disappointed with Terminix's customer service and would not recommend their services to anyone. If you are looking for a pest control company that values its customers and provides reliable service, I highly recommend Orkin. Jordan is my tech and he is very professional. I had a very disappointing experience with Terminix. The customer service was horrible. Despite numerous attempts to speak with a manager, I was repeatedly told to wait 24-48 hours, but no manager ever called me back. The pest control treatment did not work, and when I tried to cancel within 30 days, they refused to return my money. I would not recommend Terminix based on my experience.