Eliminate Pest in East Rochester, NY

Rick L.

East Rochester, NY

A neighborhood canvasser representing Terminix came to my door today in Henrietta, NY. He began launching into his sales pitch when I stopped him and asked...

Cheryl Mori

East Rochester, NY

I have yet to review the effectiveness of the pest treatment plan, however, my salesman, Kiefer Hartmann, was very pleasant and knowledgeable. He did a thorough job of explaining the whole process and contract. He even promptly replied to my text with an additional question that I had. My technician, Daquan Hill was also very polite, pleasant and efficient in his work. He asked me specifically about any problem areas that needed attending to and provided a thorough email with pictures describing what was done. I was very impressed by them both!

Aftab Ali

East Rochester, NY

Terrible company. The technician came very late with bed behavior had no enough materials with him. He is blaming us why we accept the late service schedule. He left with out service. The technician left the traffic cons too.

David Lombard

East Rochester, NY

Last night at 8:10 pm some creepy jerk from Terminix showed up at our door. My wife told him three times not interested. But, the jerk kept pushing. I went to the door and told him not interested again he kept pushing and showed no signs of leaving. So I got agitated, very agitated and told him to leave. It turned into a very loud shouting match on my end. Every time I got louder and more angry he taunted me. I’m a hot blooded Italian and I don’t take crap from anyone. I escorted him to the street with one last blowout. He left on his hover board all the while getting mouthy. I called the police. I showed her the ring camera footage and explained what took place. She was going to patrol the neighborhood and if the jerk was found escort him out.

Lubes

East Rochester, NY

Did not use this service nor do I need it. Ignored the knocks and door bell rings he went away. Went to every house on my street harassing people trying to sell his services at 8pm in the evening. I’m relaxing on my front patio and he comes up to us while I told him we’re relaxing quietly and just want to be left alone. Continues to do a profile asking what I do, how long I’ve lived at the house, how old we are. Wasted about 20 min of my time. I was not interested in his services and mentioned it very nicely multiple times. He kept pushing and trying to give me a deal and discount.. based on my profession. I told him a hard no. Continued to go and hard as my neighbors while they’re enjoying family time with their kids. One neighbor literally slammed the door and told him off. Which he proceeded to finally leave the neighborhood. Unbelievable business practice. I wouldn’t use this service if it was free. Everyone beware of these con people.

Greg M.

East Rochester, NY

I have a groundhog problem. I signed up for a free consult. The window was 3-5pm on a Monday. They called at 3:45 Monday to confirm the appt and tell me...

Mark Heintz

East Rochester, NY

I payed a significant amount of money for a service. They guaranteed to fix the problem. Needless to say this has been the worst experience. It's been 2 months since the service, and the problem still exists. I have called many times over the last 3 weeks, and get the same run around. I would not recommend using this company. I have spoken with local branch and corporate nothing has helped.

jessica wisley

East Rochester, NY

Technician was highly professional, polite, and personable. He conducted a thorough search for pests. He was honest by letting us know that we had no problem. I highly recommend Terminex to others.

Donald

East Rochester, NY

Jose did a great job as usual. He went over any concerns about problem areas I might be concerned with before starting. He also explained everything that he was going to do before proceeding. Jose is courteous, friendly and professional

Bri'Anna Taggart

East Rochester, NY

Complete scam/con artists! If I could rate them a zero, I would. Save your money and DO NOT book with this company. They stole $1,400 from my family and our infestation problem is the same as before they showed up. They will make you pay beforehand and run off with your money after one (1) singular treatment. Signed a 6 month contract with them, they were supposed to come and do another treatment after three weeks but never followed through. They were supposed to do consistent treatment in addition to the initial one but continued to go ghost every single time! I called them several times and each time was told to wait the three hour time frame for them to show up (news flash - they never did). You will schedule an appointment with them and they’ll cancel it without telling you and say that you never had it booked to begin with. OR they’ll reschedule it with an absurd timeframe between 7 p.m. to 10 p.m. on short notice. Was told I would get a call back from the manager within 24 hours after confronting the situation, and haven’t heard from them since. They won’t refund you or compensate in any way, shape, or form. Learn from my and several others’ experience and DO NOT BOOK UNDER ANY CIRCUMSTANCES. Find a trustworthy company or do it yourself!