Eliminate Pest in Westlake, OH

Lisa Williamson

Westlake, OH

The Terminix Tech who comes to my house, Don Tomon, is one of the nicest guys I’ve ever met. He knows his stuff & takes great care & pride in his work. He’s told me many times he loves his job and it shows! He’s taken time to explain how and where he exterminates for ants, spiders & mosquitoes & has made suggestions to keep away any problems (moving my firewood pile, emptying the birdbath). It’s really been a great experience having Don take care of my home.

Michelle Ressler Ogrady

Westlake, OH

We are long time customers of Terminix and I can’t say enough good things about the company! The reminder service for your upcoming appointments, customer service team in the office, and most of all, the outstanding technicians! Alaina is our tech and she is such a hard worker! She has great attention to detail and is very personable. I was so happy that Terminix kept her assigned to our account when we moved. We tried the mosquito service last year and I had two mosquito encounters all season…highly recommend!!!

Ashley Brennan

Westlake, OH

Terminix has been wonderful since starting our service. Our Technician, Don, is wonderful to work with! He is very knowledgeable, great communication and listens to any concerns we may have. We have seen a drastic difference since we started our applications. Thank you!!

Mekah Jones

Westlake, OH

Jeremy H. is the best EVER!! He calls before coming to ask if I’ve noticed anything that needs special attention or any issues that I haven’t reported. I can honestly say that HE and his services are the only thing that kept me with Terminix. Before him the tech’s were always different and never completed the task as they should. I was going to cancel my services and forgot. When Jeremy showed up, I let him know that I wasn’t really happy with prior services and he asked me questions and assured me that he would be my tech from now on and was here to do the job right. He delivered on all that and more. He remembers what previous issues I’ve had and addresses those without me even asking. He is truly the best. I just had a conversation with him about Adaptive coming through trying to get me to switch but I let him know that HE is the reason that they can all kick rocks. I hope Jeremy gets all the recognition he deserves because you can tell he has pride in himself and his job. Thank you Jeremy for always doing the right things. You deserve ALL THE GOOD THINGS ❤️

Deleted User

Westlake, OH

Ron answers all of our questions and fixes any issues that arrise very quickly. The switch from a local company to terminix was worrying at first but Ron assumed us this would be a good thing. 2.5 years later I mist say I feel like we still have a local service but with a much much better understanding of issues and a much more effective knowledge and execution of treatments. 10/10

Carmen

Westlake, OH

**EDIT** I would like to mention the technicians were professional, well mannered and did their best to answer my questions. Unfortunately, the service agreement document emailed to me was very unclear as to whether PestFree365 and Rodent Exclusion would take care of the immediate rodent / odor issue. I got charged $1,200 for someone to come out and seal openings and lay traps to prevent more rodents which is great. However, I was expecting the actual dead rodents to be removed from my attic that was identified from the initial inspection. The second person who came out a week later claimed he did not see any rodents (supposedly trapped in the insulation??). I’m quite frustrated that I got charged so much and the immediate issue (removal of rodents, cleaning of odor in attic) was not addressed.

Patty D

Westlake, OH

My technician Don Tomon is great always sends me a text prior to the day he's coming and when he does come the next day he's punctual and very thorough with his inspection and provides detailed information on treatment and potential issues.

Jenna Gaydish

Westlake, OH

I was told they would come and finish my service until the problem was taken care of. After the first treatment on my service report it said I was not scheduled for a follow up appointment, as the issue was resolved. I called to ask if I could put my things back where they belong and I was told no I need at least one to two more treatments, so I had to make them schedule me since it wasn’t already done. Thank God I didn’t take matter into my own hands and just put my things back. Then, the day of my second treatment I call to get some info and it was rescheduled after I had already made arrangements for the day, as I have two young children & two dogs to make arrangements for. No notice that it was rescheduled, no call, text, nothing. For as much as I’m paying for this service I wish you guys would just do better. One last thing, I called last week with a question, the receptionist did not have an answer for me but assured me that one of the technicians would call me to answer my question… it was never addressed. I never received a call.

Colette Uwagba

Westlake, OH

SCAM, SCAM, SCAM! You will be paying over $1000 without any services done. DO NOT USE TERMINIX. I would highly advise not to use Terminix, thee customer service is so bad and even the branch manger is even worse and I understand why they employees are not helpful. In my contract it says I had 3 business days to cancel the plan I called Terminix multiple time within the 3 days to cancel the exclusion plan and the loan. Would you believe Terminix canceled the exclusion plan but did not cancel the loan. I have even go as far as driving to Middleburg heights to speak the branch manager. He said he will call me and he never did. I have written and left voicemails and he never responded. I wrote terminix cares complaint department I have yet to hear anything and it has been 2 month going back and forth. Every month I am charged $64 buy Terminix for no services at all. I am being exploited by Terminix for no reason, I have called multiple time for them to reverse my plan since I am paying at least I would like to be able to get services form Terminix, but I never heard from them. The issue in my house was never resolved. LONG STORY SHORT TERMINIX IS A SCAM PLEASE DO NOT GO WITH THEM.

Gavin H.

Westlake, OH

NEVER EVER call Terminix. I work with various contractors in the commercial and residential construction industry and I have never had a worse experience...