Eliminate Pest in Kyle, TX

Ms Moore

Kyle, TX

Update: thanks for the automated rely. It really shows character. Since I’ve just read other reviews on how this company doesn’t show up as scheduled or promised I will take my concerns to another level. Beware! This happened back in June of 2024 up until end of July! I have since moved and all I can say is I GOT TIME TODAY!! And yes I have receipts as well. I will share a few photos. I just need people to know the level of unprofessionalism and missed appointments they will encountered. Terminex took my money but didn’t provide the service as promised. I had house infested with scorpions. Not just any scorpions most were VENOMOUS! So this was critical and life threatening for me. The huge tarantula looking spiders Raid could handle but not the killer scorpions! The technician came for the first and only visit and was supposed to inspect the entire house but that never happened. Sidenote: He said this was is first day back at work off leave and he looked as if he had been in car accident or fist fight with the devil. I should have known better when he needed to use my water to mix materials. Seriously? He assured me that the outside of the house was all that needed to be checked. After he walked around the outside of the house spraying I explained to him that there was an area inside the home that had more occurrence than others. The master bedroom. He came in and looked but did nothing. I asked him if they could be inside the walls. He said that they can’t be in the walls (that he never inspected) and treatment was only needed outside. What a lie!!! I’m not familiar with scorpions so I trusted this man. I trusted the brand NAME TERMINEX! He also told me that the product Terminex used was useless against baby scorpions. Sir why are you here?! I explained what I was seeing over the phone before Terminex agreed that the problem could be remedied. I even researched the type of scorpion and told them it wasn’t native to central Texas. He didn’t have a clue about the type or any knowledge of insects! If Terminex isn’t teaching that then what’s the point?? Google is FREE! After 2 to 3 weeks passed I started seeing more. ANd MORE! So I called back and told the customer service lady the issue. I explained I needed monthly treatment but I need an inspection to see what I was dealing with! I also requested a call back from the GM because I need a professional!! Never happened. He, she, they or them never called me back! I called back again still no call from the GM but I did get a call from another technician wanting to come. I agreed. Why did I take off work and this joker called and said he couldn’t make it? Mind you there are multiple missed appointments and I have text showing that communication as well. I can’t make this crap up! A joke!! So I get another call days later from a different technician stating she would inspect the home. I told her I need to hear from their GM first because this was unacceptable. Needless to say I never heard back from anyone after that. I’m over here fighting for my life and they are playing games with something they should be well trained to deal with. Go with a local mom and pop or someone that has morals! This company has NO INTEGRITY! You will come out better buying a can of RAID. (Some of the text messages are out of order but you can figure it out) No lies told!!

Nikki Watters

Kyle, TX

Terminix has always been very responsive, and caring while doing their work for us. We used them in California, and now in Texas, and we continue to have excellent service! We are especially thankful for our Terminix Service Associate, Derrick Sneed, who is always polite, courteous, friendly, thorough, and responsive to our needs! He goes out of his way to ensure proper communication, and serve our home’s needs! Thank you so much, we appreciate y’all’s service!

Elaine Henry

Kyle, TX

Derrick showed up promptly for my initial Visit. He is Professional and very polite. He assessed what I needed and was very clear about the timing of his visits. I’m very confident that Derrick will continue with his five star service.

PoLina

Kyle, TX

As a lot of recent reviews mentioned - good luck with them showing up when scheduled or showing up at all, as well as doing the job thoroughly. Please, do yourself a favor and book a different company. Lastly, none of the negative reviews get addressed beyond the point of half-as*ed automated reply "from the owner" (as you can see under every bad review) which means that they just keep ignoring repetitive critical feedback and do not care about improving upon it.

Robert Hernandez-Ortega

Kyle, TX

My experience with Terminex and service man John this past year has been fantastic. Consistent service and prompt communication, John has always taken the time to reach out and coordinate based on my family's schedule. I'm thankful to have him as our representative.

evelyn young

Kyle, TX

Roy Cantrelle, Came by our home and give us some tricks to help with Rats!! He was super and very personable! He worked with my schedule that was super great for us. I would totally recommend him for anyone!! Super nice guy!

Amy Waugh

Kyle, TX

I swear the technician spends 3 mins at the property treating the exterior and never even attempts to knock on the door to come inside. Why pay the huge price for half the service? I brought the issue up with customer service many times and nothing ever changed. One time he literally treated the front of the home exterior only and drove away. This company collects your money but it's not worth the price for the half service they provide. Nothing ever changed from my many attempts at asking for help from customer service. The final straw was that I finally requested a refund for only receiving a half service and it was denied. Immediately canceled the account. Why work with a company that doesn't care? I'll use someone local instead of this big corp. No thank you!

Brooke Van Peski

Kyle, TX

Technician was great. But when I first called Terminix, I was assured everything was pet safe. That's not really true. I was asked if there was a room I could put my dog in for 45 minutes because the spray needs to dry. I didn't have a place I could put my dog, so the technician couldn't spray some places he said he normally would. To me that's not pet safe

brynn elizabeth

Kyle, TX

First time customer. I had an appointment scheduled for 10am-12pn and 12:30 comes around i call to see when i should be expecting them. They inform me that my appointment is rescheduled for another week. Never got a call text or anything to let me know. Definitely not a company I want to do service with. Will be looking elsewhere

Cindy

Kyle, TX

The service is fine but only 24 hr notice when the technician is coming out for routine service is not acceptable. It's not the technician's fault. Terminix needs to do better. You cannot assume all customers are sitting at home waiting on a service call when they are not even aware it is scheduled. Not cool.