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Heron Home and Outdoor has been working to control the pest problems at homes and business in Central Florida since 2002. They’ve quickly grown to meet the needs of their customers, through their environmentally conscious pest control treatments and methods. Heron technicians are skilled professionals who undergo continual training for new and best practices for pest control.
OVERALL RATING: 4/5
FEATURES & SERVICES: 4/5
CUSTOMER SERVICE & REVIEWS: 3.5/5
ReliabilityHeron has a small service area, compared to other companies but has a relatively large customer base. By and large, technicians are said to be professional and courteous, as well as knowledgeable and effective in their treatment methods.
- Reliable and effective
- Only service Central Florida
- Only located in the eastern United States
- Not many branches in the locations they do serve
Features & Services
Because of their location, Heron offers more services than many pest control companies. In addition to general pest control, they will also treat your home or business for termites, as well as provide wildlife removal. Because of Florida’s climate, year-round lawn care is an important need for many residents. Heron offers lawn care services that include weed and insect control, as well as irrigation services to keep your lawn watered and green.
Heron offers free, no obligation quotes by email or phone. First time customers can receive a free, initial inspection and it can be done on the same day you call.
- Same day pest inspections
- Free initial inspections for first time customers
- Free, no-obligation quotes
- Company not solely focused on pest control
Here are some of the highlights of Heron’s service offerings:
Environmentally Responsible Treatment Methods
Heron uses Integrated Pest Management (IPM) for its pest control services. All treatments are EPA-regulated and safe for your home, your family and your pets. By using IPM, technicians work to prevent and treat pest problems.
Heron offers a program to its customers called PestFree 365+. It provides year-round treatment for the most common pests in Central Florida. With the program, you receive regularly scheduled visits from highly-trained technicians, as well as free unlimited service calls.
It’s easy to find Heron providers in your area
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Customer Support & Reviews
Heron has a dedicated customer care team whose job it is to schedule any follow-up visits you may need. If a problem isn’t fixed to your likening, a Heron technician will return to your property and re-service for free. The company stands by it’s 100% satisfaction guarantee on all its services – they aren’t happy until you are.
For the most part, customers are happy with their pest control services, but you will find some negative reviews online on sites like Yelp and Google. Most of these pertain to the lawn care service and not pest control. Based on the reviews most customers were unhappy with the lawn care service Heron provided. Many complained their yard ended up having more insects and weeds after treatments. You will find that a representative from Heron reached out to each of them in attempt to fix the situation.
- Technicians are knowledgeable, professional and effective
- Dedicated customer care team to schedule follow-up visits
- Many online complaints about the quality of the lawn care service
Courteous and Effective
Among the reviews you will find several which are very complimentary of particular technicians. They give high praise to their technician’s ability to listen well, be courteous, helpful, and work hard to fix problems.
Thanks, Heron for exceptional service. My sales representative was never pushy trying to up sale me on services I didn’t want, like other companies had interviewed. He listened to my concerns and got everything set up in a timely manner.
Their technicians have all been polite and would answer questions and even take the extra time to treat a trouble spot. They have even done repeat services for free if an issue was not rectified.
Like most pest control companies, Heron doesn’t offer a one-size-fits-all pricing plan. But you can receive a free, no-obligation quote over the phone or by email. By providing the customer service team with some basic information, they can give you an idea of how much general pest control for your home might cost. An inspection of your property by one of Heron’s trained technicians will give you the actual cost. Heron offers free initial inspections for first time customers, so it will cost you nothing to find out what your property needs to keep pests away.
- Free, initial inspection
- Free, no-obligation quotes by phone or email
- A technician will have to visit your home to receive a true cost analysis
Heron Home and Outdoor is relatively new to the pest control business. The company started work in Central Florida in 2002 but continues to grow to meet its customers needs. They will treat your home and business for a wide variety of pests. They also offer wildlife removal, lawn care and irrigation services.
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