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Our Review
Terminix, a subsidiary of ServiceMaster and headquartered in Memphis, Tennessee, is one of the largest pest control companies in the United States. Terminix offers a large variety of pest control services backed by over 90 years of practice. The company offers full coverage with locations across 48 states and 2.8 million homes serviced every year.
OVERALL RATING: 4.5/5
RELIABILITY: 4.5/5
FEATURES & SERVICES: 4.5/5
CUSTOMER SERVICE & REVIEWS: 4.5/5
COST: 4.5/5
Table of Contents
Reliability
Terminix has over 90 years of experience, making them one of the oldest players in the pest control industry. Their primary focus has always been protecting homes against termites. Since 1927, Terminix continues to grow its expertise in termite protection as well as other pests that are difficult to get rid of. With locations in most states in the U.S., Terminix is an excellent choice if you’re dealing with a challenging pest. Certified technicians are known to solve significant pest problems before severe damage occurs in the home.
Pros
- 90 years of experience
- Many locations across the U.S.
- Serves a large area of the country
- Wide variety of pest control treatments
Cons
- Quality may differ from location to location due to franchising
- Other pest control services might not be as good as termite services
Features & Services
Terminix is known for its wide range of services dedicated to removing termites and keeping them from causing damage to your home. They also offer a basic pest protection plan for 13 common household pests and a premium plan that will cover additional infestations. Their specialized treatments for termites and bed bugs are separate from their generic plans and come with different pricing.
Pros
- Offer pest control plans to fit your needs
- Offer an extra piece of mind with Termite Bond
Cons
- Termites and bed bugs are a separate service
- Not as environmentally friendly as other options
Here are some high points of Terminix’s features and services:
Termite Services
Terminix’s most helpful feature is its full-scope service dedicated to eradicating and treating a termite infestation. Technicians will utilize a liquid defense system, bait barrier plan, or tent-defense system depending on the size and state of your home. Before starting any termite treatment, a Terminix technician will conduct a free consultation in your home, and they’ll be able to recommend the best service or combination of services for your specific issue.
Termite Bond
Terminix’s Termite Bond is an individual contract between the company and the homeowner that lasts throughout the duration of treatment. It provides the homeowner with extra insurance and peace of mind to protect against termite damage. Terminix will cover the cost to repair the damage if any new damage occurs from termites during the time that they are treating the property.
Pest Plans
Terminix offers multiple pest plans to help meet a variety of the home owner’s needs. With the Basic Protection Plan, the home is treated for common pests like roaches, ants, mice, and rats. With the Premium Plan, you can choose treatments for additional pests like mosquitoes, fleas, and ticks. The Ultimate Protection Plan includes termites along with any other common household pests. You can choose one of their protection plans or just a single service depending your needs. The different options allow for more customization when compared to other pest control companies. This helps to make sure your pest problem is addressed while maintaining to your ideal budget.
Green Treatment
Terminix uses solutions to fight pests that are approved by the Environmental Protection Agency. The company doesn’t utilize the higher standards that are becoming more common within the industry, such as Integrated Pest Management (IPM), which helps prevent future pests from entering your home.
30-Day Guarantee
Terminix offers a 30-day money back guarantee, which is standard in the industry and may not be as helpful as other companies who have developed additional safeguards. They don’t specify the details for their guarantee. For homeowners that purchase termite and bed bug services, there are separate guarantees, such as their termite bond agreement. Terminix technicians are trained to cover any guarantees with you prior to service so you can understand what’s expected.
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Customer Support & Reviews
With over 90 years of experience under their belt, they have received several astounding, highly rated reviews. They do use a franchise model which can leave room for varying experiences across the company’s customer service reputation. While many customers have had an enjoyable experience with Terminix, some have complained that they have had issues with punctuality and effectiveness. However, the problem is with specific franchises and not the overall company.
Pros
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Techs call ahead and leave detailed notes at the end of a service
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Techs are professional and personable to customers
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Most customers with a plan are serviced by the same technician almost every time
Cons
- Franchise model business leaving room for inconsistent customer service
- Treatments are not always effective
Punctuality & Professionalism
Many customers have commented on how much they appreciate their Terminix technicians professionalism while still being personable. Customers also enjoy that they are usually met with the same Terminix technician ethroughout the duration of their treatment plan. This provides peace of mind where the home owners feel their technician understands the specifics of their home and the pests they may be dealing with.
We have used Terminix for 16 years. The pest control service has always been very satisfactory. The technicians, especially David, have been well-informed and very helpful. We also use this service at our business and have had the same great experience. It’s all about professional performance with a personal touch.
Persistence
Customers rave about how their Terminix techs are on time for scheduled services, calling ahead to let you know, and helpful when it comes to services outside your standard plan. Technicians are known to take their time to ensure their quality of work is the best possible in order to keep their customers happy.
Because we are a food processing business, we were looking for a company with a good commercial service, that understands our particular requirements, keeping our business free of any kind of pest and using only safe for human chemicals. People of TERMINIX are very well trained about how to accomplish this kind of service and they answered our questions about the kind of materials to be used. Now, with monthly visits they keep our premises 100% free of bugs or any other undesirable insects.
Effectiveness
The effectiveness is the one item that varies across the board with Terminix branches. Many Terminix customers opt for long-term pest control plans to keep up with treatment, but some find the services and procedures to be unreliable. If they have multiple technicians, they may conduct different treatment methods that have varying levels of effectiveness. A few customers also reported that having a tech return to a house where a problem still exists can be difficult.
Cost
Terminix costs, like in most pest control companies, vary with the type of service and the region you live in. For Terminix, the price also varies depending on the kind of pest plan you purchase for your home. Terminix gives you an online quote, but there are additional factors that you might need to consider when assessing online quotes. Without the initial inspection, keep in mind that there are also factors you may not be aware of that could cause your prices to spike. For termite control, they do not give out online estimates since an inspection is required to assess the damage and determine a specific protection plan.
Pros
- Free consultation over the phone
- 30-day guarantee allows for full refund or re-treatment option
Cons
- No free initial inspection
- Doesn’t cover termites and bedbugs
Free Consultation
Terminix does not offer a free first inspection for common household pests, but they do offer one for termites or bedbugs. Homeowners have the ability to call or chat online with a Terminix technician about the problems they are having, and a Terminix employee will provide a free quote. However, an inspection is more thorough and would accurately give the customer an estimate of how much work their home will need.
Guarantee
While there is not a large amount of information that is provided on the front end about the 30-day guarantee Terminix offers, they do let you know that they will give free retreatments to your home for 30 days or refund you entirely. This guarantee works well for the customers who choose not to purchase one of the pest control plans. If you are paying for a single treatment that isn’t successful, the guarantee gives you the opportunity for a refund.
Conclusion
Terminix has a long history with pest control management, and they have made themselves experts in dealing with termites and bedbugs. They offer a wide variety of pest protection and give the options for annual plans or one time services. Terminix is well loved by their loyal customers and is an excellent choice for anyone dealing with a severe pest problem.