Waltham Pest Control has been the Northeastern’s largest independent pest control provider since 1893, making it one of the oldest companies in the pest control industry. They focus on the quality of their work and the commitment to their customers, and their practice of keeping homes and businesses pest-free.
OVERALL RATING: 4.5/5
FEATURES & SERVICES: 4/5
CUSTOMER SERVICE & REVIEWS: 4.5/5
Features & Services
Waltham Pest Control has services for a wide variety of pests from ants and termites to raccoons and birds. They offer a free estimate through their website, and they send technicians out for initial inspections of the property. However, it is unclear if these inspections are free.
- Estimates offered online
- Informational website
- Service more than just residential property
- Only located in the Northeastern United States (Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont)
- Unclear if initial inspections are free
Home Care Plan
Their Home Care Plan includes two pre-scheduled visits, preventive treatment to the exterior of your home, visual inspection of the interior followed by a recommended indoor treatment plan. Further, Waltham offers recommendations for potential pest problems before they occur.
Integrated Pest Management and Green Solutions
With the full range of pests they have services for, Waltham Pest Services also works hard to use products that are environmentally friendly along with the Integrated Pest Management (IPM) program that it is becoming standard across the industry. IPM utilizes pest control methods to prevent, reduce, and eliminate pest incursion. They do this by upsetting the main source of food, water, and shelter that contributes to a pest population.
Waltham offers aftercare services for your home to help you stay pest-free and green such as caulking, screens, trapping, and more.
Waltham’s website has an in-depth section that shows visitors all the different types of pests that they cover, and when one is selected, the site goes into detail about the control service that is offered with that species of pest. They also provide tips on how to reduce the possibility of a pest infestation, both inside the home and around the property.
Termite Control Program
Since the New England portion of the United States is the oldest, it stands to reason the folks know a thing or two about termite infestation. Waltham Pest Services takes that knowledge and applies it where it counts the most, your home and business. As part of their thorough inspection, the termite professionals use the Halo Detection System to seek out and confirm termite activity on your property. Depending on the level of termite activity, the technicians will apply a liquid termiticides barrier or install termite bait stations. If there is no indication of active termite behavior, Waltham technicians will continue to monitor your property and keep you informed of termite activity in and around your home.
Commercial Pests Control
Waltham not only covers residential pest control, but they also service commercial businesses because, same as at home, no one likes pests running around their place of work. They also service apartments, condos, and building in the healthcare and hospital industries. Their Integrated Pest Management program has kept local businesses pest-free and business productive.
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Customer Support & Reviews
Waltham technicians are trained by award-winning, nationally recognized professionals who keep up to date on the biology and behavior of pests, as well as the most recent, eco-friendly options of dealing with them. They focus on tailored treatments for both residential and commercial properties and, unlike many of their competitors, offer both single and year-round services.
- Unified company
- Friendly, knowledgeable technicians
- Only offered in the New England portion of the United States
- Doesn’t provide information on money-back guarantees or liability insurance
Punctuality & Professionalism
Customers of Waltham praised their technicians and the overall company for their friendliness, professionalism, and timeliness. Many reviews also noted how knowledgeable their technicians were about pests. Most customers reported their calls were returned in less than 24 hours.
Walthman answered all of the hundreds of questions I had (basically) and the tech that came over was very helpful with helping us prep the apartment and work with my schedule so that I could leave the house before they started the process.
Persistence & Effectiveness
Waltham reviewers stated how pleased they were that not only did the company quickly respond to a call, but the treatments used were extremely effective. Some issues even entirely handled in one visit, and technicians were friendly and informative throughout each process.
They did such a terrific job the first time that I used them that I signed on for a 12 month (3 visits) maintenance program. It is well worth the money spent to have the peace of mind that you won’t have unwanted guests in your house!
As a unified company, Waltham’s can better standardize its treatments and customer policies, making each service consistent no matter the location you call. Waltham is also remarkably consistent between what they quote for a service and the price you pay. Reviews consistently raved about their prompt and professional work ethics.
Like most pest control companies, Waltham’s does not put pricing on their website. They do offer an online quote for your service, and they will come out and inspect the property before starting any work, but they don’t clarify if the inspection is free or not. Customers have said that the price they were quoted has been very close to the amount they’ve paid, which goes to show that Waltham Pest Control knows bugs.
- Cheaper alternative
- Free quote and inspection
- Re-service guarantee
- Some customers experienced billing issues with recurring payments
- Company doesn’t cover damage costs from pest problems