Eliminate Pest in Arlington, CO

Jennifer Hughes

Arlington, CO

This is more against their centralized customer call center. To schedule an appointment, the call center sets it up. But, after setting up the appointment I tried a few times to get in touch with someone local to ask questions on pricing. This was specifically for a Wood-Destroying Insect inspection and form needed for a VA home loan. It should be a standard cost (or standard based on size of home) to complete the inspection and form. An estimate for fixing any issues should be separate. They could not connect me to anyone in the local office or even give a price range. In the end, I went with a local company that I could actually contact and talk to. I was worried if it was this hard to contact them that would carry on throughout the service. I’m glad I did go elsewhere…when the local Terminex rep finally called and gave me the quote for the form it was twice the cost of the local company. I will say everyone I talked to was nice and friendly.

George Gann

Arlington, CO

Zach was awesome he let me know when he would be here and showed up on time. He addressed any concerns that I had and took care of them. He even found a wasp nest that I hadn't seen. Good dude, I would recommend him for servicing your home.

Mike Bryant

Arlington, CO

Zak Swords was very personal and easy to talk with. After asking me several questions on what we have been seeing around our property he explained everything he was going do. He went about getting the job done and let me know when he was done what he did and everything he saw. Very good customer service and represented Terminix very well. Thank you Mike Bryant

Nissan Kehaty

Arlington, CO

I am disappointed to the extend that it hurt my feelings to deal with Terminix in Colorado Springs. Scheduling the appointment was a back and forth process that included them marking the wrong date (a week later than what I requested) making them miss the actual date, later they wouldn’t send me and type of confirmation when my rescheduled appointment would be. They actually refused to send me any type of email (my online account on the website didn’t show a date and time, just that I had an appointment) Worst of all, obviously after we waited so long for the appointment, my tenant sprayed some anti Ants spray from the supermarket which kept them away. When the technician came he saw there were no ants, so he didn’t inspect anything, didn’t do anything except for spraying some of his chemical around the kitchen and front yard. It was a one minute job, he then left saying “all of this was for free”. Immediately after I got a bill to pay $266 dollars. I called and the branch manager said that the chemical spraying was the treatment and I must pay. I asked him to check with the technician why he said this service (not much of it I must say) was not going to be billed, he said he will check and call me back. He never did. I will pay the bill because I would hate to be dragged with this bad energy for a long time, rather cut my loses and be rid of this disappointment. Recommend others to try a different company.

Nissan ..

Arlington, CO

I am disappointed to the extend that it hurt my feelings to deal with Terminix in Colorado Springs. Scheduling the appointment was a back and forth process...

belle coon

Arlington, CO

Alex is literally the best!! He comes in and makes sure every thing is clean and there is no critters living with us!! He is super kind and respectful and does the job very thoroughly! He will always be the main person I go to for anything bug/pest related issues!!

Stephanie Castaneda

Arlington, CO

Alex Deshiro comes to our store and does an AMAZING job!!! Any questions and concerns we have he acknowledges and provides resourceful answers. He is a positive asset to our store making sure it is a safe and healthy place to work. Thank you for all your help Alex you really are appreciated!!! ✨🙌🏽

Marisol Acuña

Arlington, CO

Alex was great. He listened to my concerns and walked me thru what he was going to do then updated me when he was done. We had a field mouse in our home and I was so worried we have more. Both Alex and the first gentleman who came out first are top notch and thorough. Such a relief to know if any other mice show up he will come handle the traps. Set up service with them and I'm so relieved. Extremely satisfied with the service! Plus bonus to not have to spray outside for bugs it's included! He also advised me of what you expect and when for upcoming appointments. So happy with the service!!!

Jack Greenfield

Arlington, CO

We are very pleased with the service we have received from Terminix. In particular, Brian Stevens has been completely on top of the issues in our house. We live up in the mountains in Colorado Springs, and have had mouse problems in the past. Brian came and identified areas where the mice were getting into the house, plugged them firmly with steel wool, and set traps. He then came back and found the traps filled with the mice that had been caught, and will come back one more time to make sure all is good. In terms of value, we paid one upfront fee two years ago and all of the visits since have been free of charge. On top of that, Brian is extremely personable and knowledgeable about the business. We are very happy to do business with him.

Jordan Bush

Arlington, CO

This office has consistently rescheduled or cancelled my appointments without any notification over the last year. At this point, I’ve paid for services that I’m not receiving and the pest problem is just as rampant as ever. The lack of consistency and customer care is appalling and has lead to me canceling my services and switching to Orkin. Do better.