Eliminate Pest in Lee, MA

Robert Alvaro

Lee, MA

Very pleased with work done to remediate pests entering the home. Install crew and sales team was knowledgeable, professional, super friendly to work with and took the time to explain everything. Job was completed earlier than planned and completed in one day during very hot weather. Thanks again!

Matthew Bailey

Lee, MA

Technician was a no call no show for an 8:00am to 12:00pm window. When I called in at 12:00pm to see what the ETA was, it turns out the technician cancelled the appointment without my knowledge and never notified me. Do not waste your time with this company.

Jeffrey Rouse

Lee, MA

Customer service was terrible. Said they were coming between 8-12. No one came. Didn't call us or nothing. We were leaving for an appointment at 2 and the tech pulled up. We told him that we had to go could he come tomorrow he said yes gave us a time . No one came or called. Finally we called there after waiting all day and was we were scheduled for Saturday. We canceled them.

Dave N.

Lee, MA

Everything went great the tech was outstanding. He was able ti get rid of all the bee's and hornets.

Lin Dou

Lee, MA

The worst service experience I’ve ever had — completely unreliable and unsafe. We scheduled a bee hive removal with Terminix on May 9th, and no one showed up — not even a phone call. I had to call back and reschedule for May 14th, but instead, the company rescheduled it themselves to May 16th without notifying me. Again, no one showed up. I kept following up with customer service and finally got it rescheduled for May 21st — still, no technician arrived. I called yet again, and it was rescheduled to May 22nd. Finally, after all that, someone came — after 5:00 PM — only because I called to escalate. That’s nearly two weeks of broken appointments with zero communication. When the technician arrived, he tried to remove the hive (which was on the second-story roof peak) using a very long stick, but he left the top portion of the stick lodged on my roof. He told me someone with a lift or large ladder would come the next day to remove it. That never happened. I followed up again on May 27th, emphasized multiple times that the stick was high on the two-story ridge and posed a safety hazard, and they still assigned it to someone who didn’t even have the right ladder. That person marked the job "done" without removing anything. After nearly three weeks, five reschedules, multiple phone calls, broken promises, and now a dangerous stick left on my roof, I can honestly say this is the most unprofessional and negligent service I’ve ever received. Terminix not only wasted my time, but they left me to deal with the risk and cleanup. Avoid this company if you expect basic communication, follow-through, or safety.

George Meyer

Lee, MA

Dan Farrington, the home inspector did a terrific job! He was courteous, professional and very knowledgeable. He even helped us to identify a couple other small issues that will also be repaired. We look forward to working with him and the Terminex team!

Kassandra

Lee, MA

Worst experience with these guys. Had our landlord call in for ants. They came and sprayed the outside and didn’t see any of the ants or inspect to see what kind they were. All I was told was to stay out if the area for a few hours. No follow up or anything. Saw the carpenter ants trying to relocate to walls instead of floors due to that was what was sprayed. Waited a week and called back to say this and they sent someone over ….waited another week for that , he came in and sprayed the kitchen. That was it. Still didn’t say anything about possible nests or colony’s trying to relocate upstairs. 2 days later they relocated to a bedroom upstairs between a mattress. They were trying to clearly relocate. There is a nest and nobody even cared to speak about the possibility or even check into it. 2 days later and a total of 3 weeks of waiting between the day I made he initial appt and now. This is horrid to wake up to and nobody could mention this could happen. I’m not a bug expert. This was a horrible experience

Kristin Burns

Lee, MA

Brian always lets me know days in advance when he is coming, day of I get notified first thing. The treatment around house he does a great job and always lets me know if something is need or not. Thanks!

Valerie Winn

Lee, MA

Appreciate Brian Porter’s consistent attention to external issues at my home! From early treatment where there is wasp activity to removing spider webs, he does a great job, shares info clearly, and arrives when he says he will.

Linda Braun

Lee, MA

Dan came out the same day I called and was super nice and helpful. He could have sold me on more services but said I am in a good spot at the moment. I really appreciate the honesty!!