Eliminate Pest in Mansfield, MA

Lara Tavares

Mansfield, MA

Horrible. I was informed I would be charge monthly and can cancel any time, they wanted to charge me twice a month for over $200 (and no explanation on why I am being charged this much twice a month) and apparently they have no service on Sundays when I needed the most. I was informed that I need to call again to get someone to help. This is beyond poor customer service. Not to mentioned they did a horrible service can even come to pick up a dead mice.

Matthew R. Dasti

Mansfield, MA

Incompetent customer service. I scheduled an appt online, and the technician literally blew it off. I was told this by the terminex call rep when I followed up that night. They told me that somebody would get back to me in 1-2 days, and that I should ask them not to put Arthur on the case. Like it's my job to police their technicians. Bafflingly incompetent.

Ana Tobin

Mansfield, MA

DO NOT use this service! We hired them last month to remove mice from our house, understanding that this would be a somewhat long and tedious process. They basically took our money and ran. At this point we are out almost $7,000 to them. Originally, they were supposed to do a full remediation of our house and an inspection every two weeks for around $5,000. They did the remediation but only have returned once after we essentially had to beg them to come because we still see mice activity. They returned and told us that since the mice had moved from the basement to the attic, they would need and additional $1,600 to now remediate that space. We paid, and the next day a single man showed up and said "oh i can't do this alone, this is a two man job." We asked when that would happen and he said he didn't know. Only after firmly expressing our displeasure did he then get on the phone to HQ and ask for help. The entire time though it was made clear to us that it was a bigger job than they were expecting and seemed angry at us. We didn't scope the job out though, each time we had someone from Terminix come and decide the price and the job? And we paid THOUSANDS of dollars! And the fact that we even had to pay additional money to do the attic work when we already paid $5,000 is ridiculous! Now, it's about 3 weeks out from the work they did in our attic, there is still a RAMPANT mouse problem. I have called, texted, and asked several times to return and address the issue - all to radio silence. In fact the mouse problem seems worse than before! This is HORRIBLE service, they do not solve the issue. They sell you on "we return as many times as we need to, to solve the problem" and we've had to BEG and PLEAD for them to return the one time they have come. Please, do not use this company if you want anything done about your issue, they are scam artists who will rip you off thousands of dollars for no work.

Daniel McKinnon

Mansfield, MA

As always, my Terminix Tech. Andy was professional, Knowledgeable and friendly. He took the time to tell me exactly what he was doing, and told me to contact him if I had any concerns before the next scheduled service.

Joe Indelicato

Mansfield, MA

The tech who came notified me when he was coming did his job professionally explained what he was doing and left. I have been with Terminx for a long time and have been more than satisfied with the job they do. I highly recommend Terminx to everyone.

Brenda Hilliard

Mansfield, MA

Ok

Joe Ciulla

Mansfield, MA

Terminix resolved our pest issue and follows up constantly to insure we are happy. We love the personal service and attention to details. Robert Bourque as all Terminix folks have been wonderful to deal with. Robert knows our home, he knows our three dogs and really make us comfortable knowing the pests are under control - and most important - our dogs are safe. Thank you Robert! .. and thank you Terminix