Eliminate Pest in Westfield, MA

Erin Cianciolo

Westfield, MA

Michael Unitis came to inspect our property and was very professional and told us exactly what to do and helped us create a service plan. I would highly recommend him.

Kathi Bryant

Westfield, MA

Michael Unitis from Terminix was very knowledgeable and personable when diagnosing my problem. He was very confident in his explanation of the plan and made me feel very comfortable in choosing Terminix

Chris Cheong

Westfield, MA

My specialist Rob is the most professional and chill guy. Great energy and amazing service. Ensures my property and family are safe from insects and dangerous chemicals.

Elisa Solomon

Westfield, MA

Our experience with Rob was amazing! He is an amazing individual and technician! Always does a great job and we never have issues anymore!

jasmeet oberoi

Westfield, MA

Rob's service is always good. He carefully listens to all the issues and makes sure that they are all fully handled. His excellent service is one of the major reason that I have decided to continue with Terminix

Ashley B.

Westfield, MA

So disappointed in this local office. Similar story it seems to other reviews: the communication is abhorrent. Missed appointments, showing up to the house...

C Jamrock

Westfield, MA

Worst service I’ve had for rodent control. There are rats back in my house since they stopped filling the bait stations around the house two months ago because no one’s come out to do it. We paid close to 600 dollars and signed a contract that they would be eliminating the rats before the year was up but it’s only gotten worse. The least they could do is leave me the key to the bait stations so I could go buy the poison and do it myself - this is why I do stuff myself you can’t rely on anyone else to do it. Orkin was better which is incredibly funny considering they wouldn’t tell me when they were coming.. but at least they were consistently filling the stations every month. On the bright side, my husband shot this from across the house w a BB gun so that was fun to watch.

Olive Failla

Westfield, MA

Fabulous Company. Answered all questions and the technicians that came to our home were wonderful. Wendy also did a follow up on the service which was nice to have done. We would recommend Terminix.

Jennifer Blanchard

Westfield, MA

Been a customer for 20 years and over the last several years have been prepaying for one year of service. This last year, after the last visit within the year timeframe, I received a bill for $35 because they had a price increase. I was never notified about the price increase and never agreed to pay extra for services. I didn't even ask for anything additional on any of my services - the tech just walked around the house, sprayed and left. When I called customer service, they said there was a price increase and nothing they could do. I asked to speak to someone else who could help me and was told there was no one who could. I then told the "customer service" rep to cancel service so I could partner with another company who actually cares about their customers and listens to their concerns.

Arii Burgen

Westfield, MA

Called for an issue of wasps in our new home, didn’t sign up for any plans or anything, was supposed to be a one time thing and mentioned would call if any other issues, got notified of a technician coming, he showed up saying we had an appointment which we didn’t have, then proceeded to charge for the appointment we didn’t schedule, had to pay 3 overdraft fees due to them taking money from my account they weren’t authorized to take, contacted billing who said it would take a few business days, were almost at a week now with no refund. Update sent an email over a week ago with no issue resolved, called countless times with promises made and nothings getting done, so apparently posting it publicly here is the only way to get some form of response