Eliminate Pest in Pontiac, MI

Ann Beas HairCare

Pontiac, MI

James was very professional! He wore shoe covers and gloves and is very knowledgeable. He made the process very easy. 10/10 recommend!

Lisa Gray

Pontiac, MI

The technician for my area, Mr. James H., has been servicing my home for close to a year now. From our initial meeting, he always exudes professionalism, but most importantly knowledge. First and foremost, James gave me a “personalized” plan for my pest control issues. And after each visit, he ensures that any concerns I may have are addressed. He also offers recommendations that will assist in sustaining the recurring treatments. James unwavering commitment to providing excellent service, demonstrated in every interaction, makes me, as a long-time customer, feel valued!

A K (MyBlissfulEscapes)

Pontiac, MI

Tried engaging with them twice. They schedule time but it's like the left hand doesn't know about right hand. They don't show up, no message or notification about delay or if they can't make it. On my first engagement, person didn't show up, I kept calling them and office people had no way to reach to people on the field. And then some other random day a guy showed up at my house and sent him back as I was busy. If it wasn't recommended by me neighbor, I would have never called them again. Anyways, tried them again, and still the inspector this time was no show. I wonder how they have kept that many stars in Google reviews. Update July 8th. Just saw the response in the review, what a standard template response. Why should I yet again contact them? They should mechanism of following up with all customers they have treated as such. Looking at all recent reviews solidified my point of view that something is not right, and it's not just me.

Karen Muklewicz

Pontiac, MI

Charles had to have been one of the most pleasant and professional service technicians that has come to my home! He was extremely knowledgeable and efficient in addressing my concerns about unwanted rodent and insects in and around the premises. Terminex is fortunate to have him as an employee! Sure hope that he is the technician assigned to my property in the future!

chloe evans

Pontiac, MI

Extremely Disappointed – Unprofessional and Unreliable I’m beyond frustrated with my experience with Terminix. To date, they have entered my property twice without my knowledge or permission. I was promised a refund by a manager named John, which I have yet to receive. Despite calling him over five times and leaving multiple voicemails, he has not responded or followed up. Today, I had an appointment scheduled between 1–3 PM. Instead, someone showed up unannounced at 9 AM. This has become a pattern of blatant disregard for scheduling and communication. My issue is squirrels in the attic. Chris M., who did my initial inspection, was the only competent and professional person I’ve interacted with at Terminix. We agreed to place traps in both the attic and crawlspace, with the attic being the primary concern. I found out today — over a month later — that no trap has ever been placed in the attic, where we originally saw the squirrel activity. The crawlspace trap was only a precaution, yet that’s apparently the only place one was ever set. John, the manager, initially reached out after the first unauthorized visit, apologized, and offered a partial refund. That refund has not been processed. John also told Chris he would call me Tuesday morning — it’s now Thursday afternoon, and I’ve heard nothing. This level of unprofessionalism is astounding. What’s most upsetting is that someone like Chris, who has been communicative, kind, and honest throughout all of this, will likely feel the fallout of this failed service. He has done his best to advocate on my behalf and follow through on his word — something no one else at this company seems capable of doing. At this point, I am expecting a full or partial refund as previously promised. I cannot recommend Terminix based on my experience.

Amanda R

Pontiac, MI

We have had terminix come out 3 times a year since 2021 in Leslie. It is affordable for them to spray around the perimeter of a huge home and the 2 football size backyard for the dogs. It's helped with mosquitoes, termites, bugs and most of all ticks that have exploded in abundance the last couple years. My dogs and my family still have not had any ticks found on them. Knock on wood lol Thank you Terminix!!!!!

Luvone Willis

Pontiac, MI

One guy (Tanner) showed up for estimate, and never followed up. 2nd guy showed up to do the job and forgot his ladder. They never followed up or did the job. The most unprofessional company I've ever dealt with. Don't waste your time calling them. Simply wanted to deal with a raccoon/squirrel issue. I guess that's something they can't really handle although they advertise for it. I'll be calling another company tomorrow.

Lindsay Hoag-Stern

Pontiac, MI

After 9 years of excellent customer service, we’ve officially terminated our contract. With the merging of two companies, came a collision of not doing right for us while sharing we may have to spend an additional $3K for services we’ve already been paying for all along. In addition, no one has returned our call since mid-January as we even offered to make it deal. One word of advice, make sure any rep that visits your home can share with you all they’ve done for you to-date so you know they’ve got your back.

Mikah Mccall

Pontiac, MI

Dan has been helping us for years! He’s always knowledgeable kind and respectful. We wouldn’t want anyone else. He’s always quick to respond and so helpful we really appreciate him!

Jayla Fox

Pontiac, MI

I paid $300 for two pest control services. The first appointment went fine, the second appointment has been an absolute disaster. I have had TWO no call no shows. Saturday was my original appointment, they were scheduled to come between 12pm-5:30, I waited until 5:30 and called to find out the technician was not coming. I was rescheduled for Monday between 12-5, ANOTHER no call no show, this is very inconvenient, unprofessional and inconsiderate of my time. I left work early to make sure I was home to let them in and I had someone else leave work early to be here as well, nothing! I then called their main number and was told I was rescheduled to Wednesday afternoon without my knowledge, I wasn’t even told they weren’t coming! I am VERY unhappy and will need resolution, this is not what I signed up for! I would have went with Orkin if I had known they were as unprofessional as this.