Eliminate Pest in Eastlake, OH

Gina Hobbs

Eastlake, OH

Jeff was outstanding!!! He went above and beyond to make sure I was satisfied. He was extremely thorough, delivering exactly on what Terminix promised, and more. And he was very personable…a very nice guy! That’s how you keep customers and get referrals! Terminix is lucky to have such a conscientious and dedicated employee!! Thank you, Jeff!

Sherry Barnum

Eastlake, OH

I have been with Terminix for about 8years, my technician Tom Wallace is amazing! He is always very thorough and kind, he sends me a reminder the day before he comes and messages and lets me know when he is finished along with a link to see what what done along with pictures. I have no intentions to leave this company and would recommend them highly

Eric Ramsey

Eastlake, OH

I've been a Terminix customer a few years now. The Tech that services my home is very professional he lets me know the day before the time he is arriving. He let's me know what is being done, when he is done he sends me a summary of what has been done along with photos. Would definitely recommend Terminix for your Pest control needs.

Phil Carbone

Eastlake, OH

Terminix has been a fantastic company to work with. They take their time and do things right, they never try to talk us into unnecessary service and have been very reliable and cost effective. We've used many other competitors in the past and none have been as honest, disciplined, and through. Other companies have scammed us, overcharged us, failed to perform service, etc. Terminix has gone above and beyond and has address anything we've brought to their attention. Great service!

Jeff F

Eastlake, OH

Our technician Don has been treating our house for a few years now. He always does a thorough job and lets us know of any findings. He is also very knowledgeable and friendly - a pleasure to talk to!

numan samaan

Eastlake, OH

Zach does an amazing job every time he visits our home. He remembers details that we have talked about. It doesn’t feel like a stranger walking through our house but rather a good friend!

Omkar Samvatsar

Eastlake, OH

Michael Staycr is a great technician they have. He is currently working with me on my house. Very patient and knowledgeable. Will take time to explain, advise on next steps etc. Highly recommend. Update of 10/22: Unfortunately I am updating my review based on issue with my billing. I have been double charged for about 2K and now credit card limit is impacted. I have raised complaint AAZ03164 on 10/18 but no updates. Seems odd that for one service you are charged twice but doesn’t show on any portal. Glad I was keeping eye on my credit card Update of 10/23: still no update received and there is still pending transaction. I heard from a support analyst today that my ticket was marked as closed / resolved but she wasn’t able to check the resolution!!!

Jamie McCoy

Eastlake, OH

I would not recommend this company, their customer service has been one the worst I have worked with, I would recommend Tru Green instead. We had mosquito spray service with them all summer, at the end of the summer we had a newborn and requested they not spray any more. Even after canceling sprays they would continue to try to schedule and come to our home for the last spray. For the month of August we only got 1 of 2 sprays but were changed the full price. I called numerous times to request a partial refund as we only got sprayed 1/2 the normal amount. It was a nightmare of process, I told them numerous times that I would discontinue service the following year if I wasn’t billed correctly. Eventually after getting the run around and being on hold with call reps excessively and being told that it would be elevated to a district manager for a refund but never was, I disputed the partial charge with my credit card company. At that point they promptly responded to this dispute from my credit card and called me back and told me the manager agreed to credit my account, not my original form of payment. I called them and requested a refund rather than a credit and requested to cancel future services. I was told that I would need to be transferred to someone in retention to try to keep my business before I could cancel. I was furious but agree to follow their protocol to just get it cancelled. They transferred me to retention and it rang and rang and nobody ever picked up. So here I am wanted to cancel my services but unable to bc I can’t speak to someone to follow their protocol. I also have a credit on an account I no longer plan to use and have been waiting for a manager to call me back for months to actually get a refund. It’s been absolutely horrible and I would never recommend working with this company.

Lisa Williamson

Eastlake, OH

The Terminix Tech who comes to my house, Don Tomon, is one of the nicest guys I’ve ever met. He knows his stuff & takes great care & pride in his work. He’s told me many times he loves his job and it shows! He’s taken time to explain how and where he exterminates for ants, spiders & mosquitoes & has made suggestions to keep away any problems (moving my firewood pile, emptying the birdbath). It’s really been a great experience having Don take care of my home.

Michelle Ressler Ogrady

Eastlake, OH

We are long time customers of Terminix and I can’t say enough good things about the company! The reminder service for your upcoming appointments, customer service team in the office, and most of all, the outstanding technicians! Alaina is our tech and she is such a hard worker! She has great attention to detail and is very personable. I was so happy that Terminix kept her assigned to our account when we moved. We tried the mosquito service last year and I had two mosquito encounters all season…highly recommend!!!