Eliminate Pest in Garrettsville, OH

renee kontra

Garrettsville, OH

We had a contract for bees they came out twice still had bees. The next time they were to come out the Canton office never set up an appointment and thought they were coming out when we were at a doctors appointment. Never got a call back to reschedule anything! We requested a refund and a notification of a refund still haven’t heard. I wouldn’t waste my time or energy on them what a waste of money.

Domonique Hampton

Garrettsville, OH

We recently had a pest issue and this was my first time using Terminix. My inspector Sean was great. He was very knowledgeable and courteous,explained everything in detail when I had questions about the service and how it works. A really nice guy. My technician was Leslie and she was awesome. She explained everything to me and answered any questions that I had. She reassured me every step of the way. Also ,gave me tips.

Ben Walker

Garrettsville, OH

I have used Terminex since I moved in 2017. We have had a few techs over the years and they have all been generally good. Darren has been servicing our address for over a year now and is excellent! His communication is good and comes right out if we need him in between our quartet service visits.

Debra Setlock

Garrettsville, OH

Their service was more than I could ever imagine I'm very satisfied. The technician was professional and nice and explained everything before she treated my home. After treatment there is no evidence of any of the fleas that were such a problem before. I would definitely recommend terminix to all my friends.

Matt Hovanic

Garrettsville, OH

DO NOT USE! Had a guy name Randy come out to my house quote me on Attic insulation and residential exclusion when the contractors showed up they didn't do half of what Randy billed me for. They do not send out professionals to do the work, you are better off going somewhere else.

Christen hollender

Garrettsville, OH

The technician was great. The technician did text me the day before to say what time frame she would be there but normally the day of the appointment I get a message saying they're on their way and I didn't receive that. I didn't get an automated response telling me she was on her way so we weren't prepared cuz we feed cats outside and needed to put the food and water away before she put the treatment outside. That was the only issue I had. She said she's been having issues with her communication and had told your company about it.

Matt Hogue

Garrettsville, OH

Tech that does our service is always great. Friendly and willing to work with us every time. Company itself is absolutely horrid. No communication, never on the same page. They schedule appointments months in advance and then change them without telling you. Went months where they would confirm our appointment and no one would show up as the tech had no idea we even had an appointment. My family has been a customer for over 30 years and it has been that way the whole time.

Megan Swainhart

Garrettsville, OH

We had them come out to spray for bugs we've been seeing inside our home. First service was great and on time. Tech was great. A week later we were seeing more live bugs and absolutely no dead ones. I called about this issue. She said they would give us a complimentary spray in addition to the 4 week spray and would schedule us an inspection. It was scheduled for July 5 between 8-12. Both services. I got a text July 3 confirming the time between 8-12. I replied confirm and received a text back saying thank you for choosing Terminex. July 5 came around at 11 am I called and asked when they would be on their way, she proceeds to tell me we aren't scheduled for that day due to there being no openings however no one ever told us. Later on in the day I get a text saying the spray has been rescheduled for Monday but no text regarding the inspection. I called back and asked for a refund due to no show for the inspection and no communication regarding our complimentary spray being rescheduled. They agreed on the refund but we never received it. Called regarding no refund received and they said it wasn't processed due to them offering a complimentary spray. STAY AWAY FROM TERMINEX COMPANIES! We have contacted a lawyer and this will be going further, and will be reporting to the better business bureau.

Leah Littleton

Garrettsville, OH

We were seeing an abundance of spiders in our house. Larry Barlow is the technician sent out to help. He was professional and efficient making sure to check in with me when he was finished to give me a summary of the service. It’s too early to say if the service is working, but I am impressed with the customer service provided.

Keith Demerest

Garrettsville, OH

I started using Terminix in the winter when we discovered evidence of mice in a crawl space. Austin E came out to bate & treat for mice, and also ants. We haven’t had issues with either since. We also called Austin E to come out to do additional check/spray for a wasp nest and another time, too. He is responsive, friendly, professional and knowledgeable. The best experience I’ve had with an exterminator has been with Austin E out of the Canton OH office. 5 stars!! Bonus he loves Pokemon & Ghost Busters!