Eliminate Pest in Silver Spring, PA

Chris Austin

Silver Spring, PA

Jim. Arrived promptly and sprayed my residence with care taking into account my animals that were at home. He advised me when he would be completed and even left his business card at the door. Awesome work ethic.

Roland Carpenter

Silver Spring, PA

We appreciated the heads-up from our technician as to time of arrival. Here on time Jim explained the treatments he was going to make then promptly went to work. Great job! Thank you for the prompt reply to our issue. All is good. Roland Carpenter So. Lebanon

Jeanette Bonham

Silver Spring, PA

Buddy was sent out today to terminate the little wood eating demons that have taken up a residency in my house (termites). I just have to say it was a great experience! Not only did I get educated on how to spot the unwanted house guests, but also got an explanation on all the items used and what they will do to evict these squatters. I was given advice on alternative decorative ideas that could be used to deter them away from my home from this point on. Thank You Buddy for your dedication and hard work in making sure my home is now safe and won’t crumble to the ground! I give Buddy an A+ on customer communication and dedication to his position! He definitely deserves to be recognized!! I would recommend him any day of the week.

Dante DiCamillo

Silver Spring, PA

They were good in the beginning, but for over a year now their tech has been saying they come into the premise and treat yet they have not been there. I have cameras that show now one around at the times listed on the online tickets. It has been on autopay and I have called and gotten a “you’ll get a return call in 48 hours” three times now. There has been no return calls, no email, no confirmation of cancelation. I’ve also asked for copies of my reports (since I haven’t been given one in over a year) and was told I’d get them in 24 hours. That was three weeks ago and surprise, no reports. Extremely disappointed that the company can not keep its word even for a simple return call.

Angela Eder

Silver Spring, PA

This time they sprayed the walls of my basement with bug spray in an aerosol can. Then preceded to use same can to spray outside around my living room window. It snowed yesterday, there are no footprints on the side of the house or back of the house. I am paying $137/month for them to do basically do nothing quarterly and I'm stuck in a contract and seeing the largest spiders ever. Go somewhere else. This is not a legit exterminator company.

Corrinne

Silver Spring, PA

Save yourself the trouble by not using Terminix. I’m still waiting for a manager to call me about an issue that was escalated 3 days ago. Same issue for the last 9 months and still no resolution. I’ve been a loyal customer the past 8 years. Will be canceling my service. I’m not contacting customer support or emailing so please don’t waste your time replying to this. This is the absolute worst company!

Jackson Morrow

Silver Spring, PA

As others have echoed, please, please, please do yourself of a favor and avoid this company! Their communication is absolutely horrid! After having an initial inspection done and setting up an initial appointment I have been "No-Called, No-Showed" 3 days in a row! With absolutely ZERO communications from anyone. Not even their National helpline can get into communication with them! Why the hell a company would ghost a customer who is paying them money is beyond me! I made arrangements and took off work to be able to accommodate their appointment times and was forgiving the first time -- but never again! Their incompetence has caused ME stress and I've had to use PTO that I can't get back! Avoid this company at all costs and do not listen to any positive reviews! Update to owner's response: If you truly cared, your branch manager in Lancaster would have actually called me back or answered my e-mails. To this day no one has even tried to contact me and explain why you reneged on a contract that was agreed to. I am not jumping through any more hoops by contacting a worthless e-mail provided to me by a copy/paste answer. I'll honor my word and update this review if you ever do contact me through proper channels.

s g1

Silver Spring, PA

Dont waste your time on these guys....i made a appt for today from 10am to noon. They no showed. I called at 1130 for a eta and steven (the tech) could not be reached....they left a voicemail. Called again at 1230pm. They left him and his boss a voicemail to call me. No answer...then i call at 230pm after wasting my entire day waiting to be told i am rescheduled for another day at 10am to noon. Big waste of time. No one had the guts to call me and cancel or even tell me they couldnt keep their appt time. Horrible experience! Wont call them ever again!

Joe

Silver Spring, PA

These guys are very unprofessional. Zack finishes a job near by and decided to show up unannounced, trespass on my property without my knowledge or permission. Then have the audacity to miss quote me telling me "yea, I see it. I bumped it up to my manager and he says we can do that but it's gunna cost $399 because of how high it is." All while this numb nutz a so called "professional" if they had any eyes they'd see that it was a dead nest with no activity, been dead for 2-3 years XD I left it up there because bees are territorial and won't build nest near another nest. Uneducated and very unprofessional

Michael Mackenzie

Silver Spring, PA

My wife and I are becoming increasingly frustrated with Terminix's automatic billing system. Last year we accepted Terminix's offer to pay for two years of service at a guaranteed rate. This year we received several letters saying that if we didn't pay for this year's service that we would lose our coverage. When we called and reminded them of the offer we accepted we were told that we would only have to pay the increase for this year. We again told them about the guaranteed rate and they finally relented. In Aug we again received another bill for one year's service. We called again and were told that we are covered for the next 12 months and that "hundreds" of customers had the same problem. On Monday of this week week received another Terminix bill for the next 12 months, but this bill was only for the annual increase. We called Terminix again and were told that that issue had been resolved in May, 2024. This is the middle of Sep, and we are still being incorrectly billed 3 1/2 months after the mistake was "resolved". We have no problem with the Terminix service and have no problem with their customer service personnel. But their automatic billing process needs to be fixed.