Eliminate Pest in Memphis, TN

Eric D. Nemons

Memphis, TN

So far No Good. 3 visits still have a problem in Baltimore. After 4 months the rodents came back to my wall. My house is 120 years old. The first technician was fine. The last two, not so much. If I have to hear I didn’t observe any activity again I’ll pull my hair out. Scheduling is disorganized. A tech showed up and the supervisor hadn’t called me to confirm the follow up. We have been on a 2000 dollar rodent control plan with a year guarantee for 5 months and no resolution. The techs need more training! Supervisors need to follow up and not ignore calls! This is a nightmare experience.

St Mary’s community health Clinic Stmarys

Memphis, TN

I was a loyal customer over a year and a half. My wallet got stolen so the card I had on file no longer went through . Once I received a new card and requested a resumption in services.An inspector came out and said oh we don’t install with foam under the house. Well I always had foam. So I called the office in Houston Texas and now the run around begun. Michael S. a supervisor informed me he would escalate this matter and someone would get back in contact within 24hours. A week went by and I spoke with nasty Tracy C. Who refused to allow me to speak to a supervisor because I was no longer paying them every month for a service that I should never have used. I have requested a refund with Michael S. So now I will see if I can dispute a year worth of charges for a fake service that Terminix did not have the knowledge to provide. If you need pest control use Orin or Bullwark. Terminix doesn’t even have a BBB rating

Eliza Denise Royal

Memphis, TN

I'm not happy with the billing process. The first person I spoke to was a female. She said I owed for several months. She typed or I could hear typing the whole conversation. Frustrating. The second guy told me he had prompts to read and could not research or resolve. The third call was the helper. She explained four billing cycles for different services. It is still confusing. There should be one bill, with each service broken down. I've had to buy my own stuff with wedding funds.

Bre Clark

Memphis, TN

China Beach is a service worker for this company and she pulled into my driveway and did not acknowledge the person that came outside to greet her and let her in to my home as I had to work. She decided she would roll up her window and call my phone 3x, I work a job that doesn’t allow calls I could not answer which is why I made sure someone was at home of age, and when I did not answer she just pulled out the driveway and left. No explanation no nothing and as far as customer service is concerned I received nothing but “ I submitted a request for a supervisor to call you back”. I had to demand or a refund multiple times before it was finally completed and said it would take 48hrs to get confirmation. I am livid. I am trying to make my home habitable due to issues that are not my fault and this company just made things a hell of a lot worse. 0/10.

Syed Abdullah

Memphis, TN

Extremely Disappointed – Poor Service and No Resolution I hired Terminix in New Jersey to address a raccoon issue in my attic, but after three visits, the problem was never resolved. Each time, the technician arrived unprepared—either without the proper-sized ladder or the right trapping equipment. Rather than addressing the actual issue, he simply sprayed disinfectant in the attic and left without communicating what was done. Despite multiple follow-ups, I continued to receive vague excuses. One scheduled appointment was especially frustrating: instead of a technician coming to resolve the issue, I received a call from a sales representative—completely unrelated to the service I needed. I paid over $1,000 and still have the same problem I started with. Based on my experience, I would strongly caution others to explore more reliable wildlife control companies before choosing Terminix.

linda maloney

Memphis, TN

My terminal guy is Kyle and he is friendly and does a great job. He takes time to make sure you are satisfied with the results.

Michael Little

Memphis, TN

I paid $2,022.48 for their 2 year plan. This includes 8 quarterly visits. After 5 of the visits they were sending me bills for about $600.00 that they said I owed to renew. I paid in full at the beginning. I tried to get into my account online and it comes up they don't show active contract.( That's because they quit coming). I am owed 3 more quarterly visits, not that they were doing any good. For eg. one of the poison dispensers they planted in the yard for termites and carpenter ants , well little piss ants made an ant hill right on top of it.I have a video for them of it. One visit the guy knocked at the door then left and I got the what we found today from him in an email and he didn't check anything. I sent a tape of him to Terminix and to the salesman and got no response and they had the nerve to send that guy back again. Save your money and don't ever pay in full up front to anyone. You can kill more bugs with canned spray for 5$ a can and $2,000 will buy a lot of cans. They (blanked) me with my pants on and I'm old enough to know better(65).

Paragon Gym for Kids

Memphis, TN

Awful company to deal with. Took me 8 months to get their billing mistake corrected. Have another billing issue since 07/15/24. Showed up when we cancelled service. Continually bills us. Sent another bill dated with a service date of 7/31/24 but the invoice is the same as the 7/15/24 invoice. Its been turned to collections, but not without a dispute from us. Would be nice if we could get help from the Corporate Office because calling the Largo, Maryland facility is useless. Negative 5 stars.

Michael Lambert

Memphis, TN

Only 1 star because I can't put less. Charge your card religiously but the service not near as good as the billing. Used stuff from eBay that worked far better. What really got me is I cancelled and they billed me anyway and never even came out.

Hilda Torano

Memphis, TN

Terminx has to be the most unresponsive company we’ve ever encountered. Their lack of commitment and customer service is completely unacceptable. We’ve called multiple times and have elevated our concerns numerous times and we get no call back from the general manager. The worst company ever. I wouldn’t recommend them to anyone. Very quick to charge new costumers and get them signed up and after that, their unresponsive to calls, emails, voicemails.