Eliminate Pest in Trinidad, TX

Hunter Blain (Author)

Trinidad, TX

Lying branches and useless corporate The branch in Palestine Tx happily took our money back in Feb to do a lot of work at a rental property. We live 2 hours away and trusted the house hold brand to honor the contract and do their job, especially when we got an email saying the work was complete. Lo and behold, we get there sometime later, and NONE of it was done. We had Terminix send out their own inspector who confirmed none of the work was done as well. So now we are in June telling corporate about this, and asking them to start the 1 year warranty WHEN THEY ACTUALLY DO THE JOB. Corp says no, the warranty starts at the contract date. Michael, the manager at the branch in Palestine Texas, was supposed to call us 4 times at this point and explain why his employee committed fraud and put them in breach of contract. It is now July, and we STILL have not heard back from him, nor has the work been completed or our money been refunded despite our demands. On top of this, we were told by customer service that the regional customer service person was supposed to reach out to us last month--guess what? Nothing. We haven't heard crap from anyone at Terminix corporate. They have stolen our money and committed fraud by saying the work was complete. Do not under any circumstances us this brand for any reason. Their corporate offices are completely useless and will do nothing to help you. They cannot offer refunds or supersede the local branches, even though they said they are not franchises.

Hunter B.

Trinidad, TX

Lying branches and useless corporate: The branch in Palestine Tx happily took our money back in Feb to do a lot of work at a rental property. We live 2...

Jo Martin

Trinidad, TX

My tech was Roshan Johnson and he was very friendly and professional. He did his job efficiently and kept me informed about the process.

levi busch

Trinidad, TX

Superior knowledge on taking care of your issues. Along with knowing what kind of pest and treatment you need. They take care of your needs and continue a vital and professional service continually. I will not use any other service. On top of going green options for pest control.

Barbara Neff

Trinidad, TX

I have been beyond blessed to have Jarrod Vaughan with Terminix come to my home with pretty extensive work required. Jarrod is a very honest and caring person. He expects only the best for his customers. If he finds work not done correctly, he corrects it being very honest about it. If he tells you something it will be taken care of, you can trust it will be done. I can't say enough about him. He is a great guy that you know gets the job done in the right way. He is one of the Stand Out guys!! These kind of guys are far and few between. I am so blessed and thankful I was one of the customers to get him!!!!

Quoc Hop Jason McGettrick

Trinidad, TX

We had two techs come out to do our Vapor barrier today and they were so professional. We had several questions and concerns. The two technicians J.Vaughan and R. Echavarria answered them with no issues and put us at ease. We couldn’t have asked for an experience. We definitely would recommend for the service with these two guys.

Trina D Currin

Trinidad, TX

Our Technician is always on time and does a great job, He always tells us if he finds something that needs extra attention, Super nice guy

Windy I

Trinidad, TX

Jerry is always friendly, professional and gets his job done quickly. He always remembers that my chickens are free range and that my dogs need to be put away before he starts spraying, I'm sure the last one is for self preservation. He knows what chemicals he should and shouldn't use around here to keep my animals safe. I'll talk his ear off if he let's me but he's learned how to nicely say he's gotta go so I don't get my feelings hurt which doesn't sound like a big deal but it is too me.

Chiane Swinner

Trinidad, TX

I had an overall excellent experience with the company! They were very thorough and asked me where my problematic areas were and they took care of that! Could not have asked for aI had an overall excellent experience with the company! They were very thorough and asked me where my problematic areas were and they took care of that! Could not have asked for a better technician! Highly recommend these guys they go above and beyond and you’re like their family!

Lauryn Cadena

Trinidad, TX

Cannot recommend this company enough! Lucas was knowledgeable, and thorough. He explained the entire process and answered all my questions with patience. It was evident that he was well-trained and genuinely cared about solving my problem. Thanks again!