Eliminate Pest in Camp Pendleton, CA

Frederick Maralit

Camp Pendleton, CA

Michael Brown from Terminix always give professional and outstanding service, keeping pests away from my house. He also shows superb and can-do attitude, always friendly and approachable. I highly recommend Terminix due to excellent team members working for them, like Michael. Thank you very much!

Jodie Gerringer

Camp Pendleton, CA

Erick is awesome! Friendly, honest, kind and knowledgeable. We’ve used them for over 10 years and we are always impressed and happy with their service! I like that we always get the same technician! Thanks Erick ( sorry if i spelled your name wrong). We really like you and appreciate you!

B. & J. H.

Camp Pendleton, CA

Our Terminix service has consistently exceeded expectations compared to previous pest control experiences. Since the beginning of our service, we've had the pleasure of working with the same technician, Kyle Asmus. He has demonstrated exceptional thoroughness, responsiveness to specific requests, and excellent communication skills. We highly recommend Kyle and hope he services your area if you choose Terminix.

Annastaysha W

Camp Pendleton, CA

Edit: we have reached out multiple times directly prior to this review being posted but we will do it again. Unfortunately, I am not optimistic about yielding different results. The sad part about this complaint is it to a while for us to even book services because of skepticism. Terminix has failed us on multiple levels. 1) inspection- the inspector failed to be thorough on both visits. The first visit, he missed the drywood termites in the attic which were located by rodent prevention worker who called the inspector back. The inspector came again, didn't indirect but only pointed out the single site located by another. Due to failing to inspect thoroughly the first time or at all the second time, the inspector missed the other drywood 2 sites in the attic and the subterranean sites in the crawl space. We located them by reaching out to other companies who performed thorough inspections. Also, the recent sprayer asked if we noticed any rodent signs and if we have had a home inspection since initial services. We said no and he said he would call the indirectly to come out. The inspector called and said to tell the sprayer to do the inspection. I thought only the inspector is supposed to inspect???? 2) rodent prevention - the inspector told us the hole in the garage would be sealed and it was not. An inspector from another company pointed out a hole outside that went unsealed as well. 3) Bug prevention - we have had multiple spray visits to the home & still find bugs everywhere. In the garage, we find water bugs, pincher bugs, spiders, ants , centipedes, and millipede. In the house, we find these red brown ants that get into everything. Including brand new store bought sealed packages of food. 4) scheduling issues - online, terminix site indicates they will come around your schedule & not the other way around. This is not true. They schedule services 2+ weeks out, cancel without informing you, and schedule without informing you. This includes changing appointments that were made directly with you and not automatically by the system. The recent visit was canceled and no one informed us. I literally called in the morning of and they said we weren't on the schedule for 9/4 & it was rescheduled to 9/9 without notice. 5) Customer service representatives provide inconsistent info - one representative said they are unable to notify us if the system automatically schedules a visit 2 weeks out but can only give a 48 hr notice. The next representative said that's not true and they can notify you. 6) management - management is difficult to get sold of 7) cancelation & services - when we submitted a request to cancel, one of the local workers reached out asking if he can come out to spray again in the hopes of solving the issue & keeping is a a customer. There would be no additional charge. He never came back out are agreeing to the next day at 5pm. 7) cancelation & charges/refunds- Terminix charges an additional fee of service AFTER the cancelation request was made and isn't refunding it. The services provided didn't render the promised outcome after 2 inspections, 3 sprays, and 1 home seal deterrent. The process to get a refund of $38.88 after $1,182.71 paid is insane.

Virginia Padilla

Camp Pendleton, CA

The technician really cleaned up all the webs that we had. We can’t keep up with them. We’ve had a couple of times we need to have them come back and they send someone out right away. I only have one issue, the technician that came cleaned the porch really good but he left it all in the porch. Really dirty. We’ve never had this problem before.

Roxanne Walker

Camp Pendleton, CA

Complete scam! Charged me for highest package available but did not provide services. When I called to inquire Kevin Kray was incredibly rude and condescending. He SAID he spoke with the representative that sold us on the services and he or his representative completely lied about explaining what was covered. How is it possible that I'm paying for the most expensive package but still not qualify for all of the services? Services that I specifically asked if they were covered before even signing up. Not only did he deny my services he severed ties and ended my contract immediately without a 30 Day notice which is stated in their policies. Such a disappointment to know there are people that will completely lie and scam. I'm truly disgusted.

Brenda Wright

Camp Pendleton, CA

Kyle has been my technician for years. As he knows my place and yard he knows the problem areas. I had an appointment early this morning, he came early to take care of the issues inside before I left for my appointment. Much appreciated!

Mark Olesen (kirKauai)

Camp Pendleton, CA

Bottom Line: We are extremely pleased with Terminix and our Terminix Technician! The scheduling of our appointment was within a good time frame. Our Terminix Technician, Miguel, was well spoken and was clear in his explanations of our Terminix plan, what he would be doing at the current service and the options available to us now and later. Miguel asked us severable times if we had questions, and when we did have questions he was prompt and clear with answers. Miguel did his work outside quickly, efficiently and effectively. After which Miguel came to do a fast Home Inspection and inquired if we had any specific problems inside our house. After informing him of our issues with a brazen mouse racing in the hallway he went out to his truck and returned with a solution. After explaining how the traps are used, and providing sufficient warnings regarding interactions with the traps, he placed them in spots of his choosing. Needless to say the score is currently Mice 0 vs 2 Miguel. I made sure to text the results to Miguel, who was overjoyed by the success. Terminix will be by automatically for our follow up. If something comes up we just give a call to have them send Miguel or his partner to us as soon as possible.

Kelly Schmeiser

Camp Pendleton, CA

Kyle is awesome. He always communicates days before, letting us know when he will be coming out and which service he is doing (mosquito/ regular pest control). He lets us know when he is on his way and his ETA. Kyle is friendly, thorough, helpful. He’s always willing to address any additional questions or issues around the yard! Thanks Kyle!

Kathe Fields

Camp Pendleton, CA

Jilberto has been our Terminex Technician for over 2 years now and cannot say enough about his excellent service, timeless and professionalism. Appreciate his attention to detail and look forward to more years with Terminex.