Eliminate Pest in Kentfield, CA

Brooke Henry

Kentfield, CA

TL,DR: No - pay more for anyone else - it’s 100% worth it. Over promised - then no communication. Was told by the branch manager that the employee was no longer employed with the company because he was lying to customers. The Branch manager, and customer service, worked on a resolution to the issue to which the Branch Manger verbally agreed - and then declined the claims that he helped co-create. Customer service cannot do anything to except apologize. There is no ability to escalate the issue - it circles back to the individual branch and they just move on with their days. While this might be a trusted brand - this IS NOT a trusted branch. Do yourself a favor and find someone else. At this point - they’ve damaged our property without a resolution to fix it, have charged for service never performed, there is no follow up. I would gladly pay significantly more for a locally owned/managed service that has a sense of credibility.

Julia Albrecht

Kentfield, CA

We have been having Terminix come out and spray around our house for about a year now to deal with the ants that were constantly invading. Jason from Terminix comes out quarterly and does the treatments. He has always been very pleasant and professional. After the first treatment it was much better, and after two, we don’t have any ants coming in our house anymore. There was so many before and no amount of Raid could keep them out. Now, even after the rainy season, when they would always invade, there are no ants in our house. We are very pleased!

Chris

Kentfield, CA

I couldn’t be happier with my recent Terminix experience, especially thanks to our technician, Jason Fox! From the moment he arrived, Jason was professional, knowledgeable, and went above and beyond to ensure our home was protected. He took the time to explain each step of the process and made sure all of my questions were answered. His friendly demeanor and thorough approach gave me confidence that our pest issues would be taken care of. I highly recommend Terminix, and I’d specifically ask for Jason Fox if you want top-notch service!

Richard Korff

Kentfield, CA

We had quite an ant problem! Terminex came out for a second time today and got us in early before the end of the holiday. Thanks so so much for the early fix! Jason arrived early, refreshed our ant killer pods, checked the attic- sprayed the perimeter of. House and even took off all cobwebs outside of house!! Highly recommend him!!

chynna wilson

Kentfield, CA

We are extremely disappointed in Terminix’s lack of transparency and urgency regarding our home’s vulnerability during our tenting for termites. No one at the company explained to us that we could be robbed between the time the gas stops and the crew comes to remove the tent. Although we took many valuables, Terminix was less than vocal that break ins happen. They also said, “Leave your home security alarm OFF.” This ensured we would lose everything. The thieves broke in through our back door and took EVERYTHING THAT MEANT ANYTHING TO US! Including heirlooms, dog tags & collars from our beloved, deceased pets, jewelry, financial information, expensive tools, etc. The thieves have used our financials to steal from us online as well. We are angry, heartbroken, and reached out multiple times to ask for Terminix to verbally and in writing to be very clear on removing EVERYTHING you care about. They blew us off and said they could not change it. Terminix has still never reached out to apologize. They simply took our payment and walked away. When I called to talk to anyone in charge, I was told other families sleep in trailers, cars, or hire their own security personnel. TOO LITTLE, TOO LATE! SHAME ON TERMINIX! PROTECT YOURSELVES!

Ida Valentin

Kentfield, CA

We’re so happy with our yearly inspection done this time by Mr. Ryan Pasion 10/16/24, his tasks were above and beyond for a thorough inspection even going up around the attic. We’re looking forward for our preventative termite treatments as we believe that it’s done every 5 years and we are due soon. It’s worth renewing and keeping the yearly termite insurance even the price keeps going up because they are always there to serve when needed.

Eddie Ranchigoda

Kentfield, CA

I am disappointed with the service provided by Terminix. Despite advertising quarterly service with the option to cancel at any time, the company bills its clients monthly, three months in advance, without informing them properly. When attempting to cancel the service, I was transferred to multiple representatives and ultimately unable to obtain a refund for the unused monthly fee. As a business owner, I believe it is crucial to prioritize transparency and customer satisfaction. I recommend exploring alternative options for pest control services. Terminix #dobetter #neverterminix

george lang

Kentfield, CA

Local supervisors and technicians are wonderful knowledgeable in great communication. Stay away from their telephone support/sales people. They are misinformed high pressured and incomplete in their contracting. Make sure everything is set to you appears in writing before you begin service. Technicians are great as I say, send pictures of the work. They did contact you ahead of time. Text you when they’re done. If you’re home, they’ll walk you through exactly what they did technicians did not upsell services. I did not need services that they don’t even supply.

terri hickey

Kentfield, CA

Jose, our service technician, is awesome. He is knowledgeable, friendly, respectful and helpful. He always remembers what I want him to do and is never bothered by special requests. Great representation of the company.

Judy Jeong

Kentfield, CA

I contacted Terminex on Thu, July 18, was told their first available appointment was Sat, July 20 between 10-12. I took the appointment and noticed the company charged my Visa $266. Sat morning at 10:30 am, I contacted customer service to confirm my appointment and was told I was on their schedule. When no one showed up by noon I again called customer service . She called and emailed the local office to see why there was a delay and could not get ahold of either Managers. When we were on the phone she noticed the local office rescheduling my appointment to Tues, July 23 between 7-9 am. I never received a call from anyone that my appointment was cancelled. Around 12:50 pm, Ricky from the Petaluma office called and said the tech called in sick at 9 am and my appointment was canceled and would be rescheduled but did not know when there was an opening since they were booked a week out. I asked why I was not contacted earlier if they had to cancel, he said he had been trying to contact customers. I find it hard to believe that it took 4 hours for him to contact me because 1 tech could not have that many appointments that it takes 4 hrs to call me to reschedule. This is the worst customer service experience I have ever had and would never use them in the future.