Eliminate Pest in Kiefer, OK

David Cole

Kiefer, OK

I was quoted $600 initial service fee of an $1100 annual contract. They promised a team would come out and do the whole house. What I got was 1 person who had 45mins to do a standard service. I felt completely ripped off. I had to fire the guy before he started. Orkin is going to charge $160 for the same initial service and has a guarantee. Don't waste your time on this clown show.

M C

Kiefer, OK

This is how the the events of services played out on 11/20 with technician Juan I'm moving into a new home and notified terminix on 11/14 that I've moved and wanted my service switched to the new address, so prior to the apt the address was updated. I was told the window for the apt was from 3-5 and that I needed to be at the property, so I took off of work to be there. I texted the technician at 4:34 asking him to give me a heads up when he was coming. No response At 5pm I texted again asking if everything was ok and if he was still coming. Still no response. I then called terminix at 5:01 and they tried to call him, no answer The technician then called me at 5:28 and was at my old property. Had the technician communicated back he wouldn't have been at the old address. This is really horrible service After speaking with Terminix they said a Manager would call. I got a text from manager on 11/21 offering me nothing but excuses, a lame apology, bad customers service, and cherry on the top no refund or credit. If I could give 0 stars for service I would

Christina Freer

Kiefer, OK

A Five-Star Review for Dylan! I am writing this review to give Dylan, our Terminex exterminator, the highest possible praise! He is truly the best, and he is one of the main reasons I am proud to be a customer of Terminex. From the moment he arrives, Dylan is incredibly kind and caring, turning what could be a chore into a genuinely pleasant experience. He is consistently quick and efficient, ensuring the service is done right the first time. Beyond his speed and kindness, Dylan is exceptionally knowledgeable. He is always willing to take the time to explain the process, answer any questions, and clarify whatever I need to know. Dylan is a wonderful representation of the company and a fantastic face for the brand. I wholeheartedly recommend him and am so grateful for his outstanding service!

Pete Waldroop

Kiefer, OK

Juan is awesome! We were running behind but really wanted him to spray the inside of the house. Rather than miss us, he sent us a message telling us he left our ticket open, would do another house and then come back. Which he did. We are very grateful for Juan!!!

Jeremy Crandell

Kiefer, OK

My technician Nicholas was polite and courteous but above all professional. He was very patient and understanding with all my questions and concerns. I did not feel rushed at all throughout the whole process. I feel that overall, my time and property was respected.

nick alvarez

Kiefer, OK

Had a fantastic experience with TERMINIX. My Wife and I were selling our home and it was found that we had some termite damage. Ben with TERMINIX was who we worked with. As you all know, home selling/buying can be stressful. Ben helped us navigate the problem and gave a speedy solution so the potential home buyer felt comfortable following through with the process. Thanks TERMINIX for the help and shout out to Ben for always being available to talk through the scheduling. It’s really appreciated.

Silky Boi (Silkyboi)

Kiefer, OK

So overall, I personally did not have a great experience with this particular company. The issue I had inside of my house we paid for the entire amount up front. In addition, they never let us know if there was a guarantee or not that the problem would be gotten rid of and instead after The time allotment was over even though the problem wasn't eradicated- they essentially just left us high and dry. Now one positive, was that they didn't in fact do one more additional treatment that they said was like a free service treatment, But they never came back to check or called or anything to see if the problem was done and over with and everyone was satisfied with the service. Now, not everything was bad I did like the technicians that they sent to my residence, they seem very knowledgeable and were nice and friendly. On the other hand, they were super quick and even though the appointment was supposed to be for an hour they would be done in 15-20 minutes and then what they would do is they would leave your residence and later on would say that they're finished. Again, I personally don't have a lot of experience with other companies for issues when it comes to things like this, so when that regard I don't truly know what great service is and what isn't in this field of operation. However, I can only speak for the amount of money that we paid which was roughly $2,000 and again speaking for myself I don't feel like my situation was addressed properly and I don't feel like it mattered if it was resolved or not to the company they just moved on. Therefore, in my personal opinion if you're looking for any service for any type of treatment I think the number one thing is to make sure there is some kind of an actual contractual guarantee that you are satisfied with the service that they are providing. I don't think I would ever recommend this company just because of my circumstances and now going through something and using this company's particular services and how I feel like I was just kind of left high and dry regardless if I was happy or not. I personally feel that instead of taking all of your money up front, they could have had me pay per service potentially so that if things weren't going well I could have been heard by the company better in my opinion. I know moving forward for me if I ever have issues with any particular company now I'm going to be skeptical of paying the total amount upfront. So in conclusion, I feel that if you're looking for a company for treatment services I think it's best to call them all and see who really does offer guarantees and maybe doesn't take all of your money right up front for the total service. Again that's just my opinion My advice but as My illustration within this post shows that I really didn't have a great experience with this company at all so again I don't see myself ever referring this company to anyone in particular.

Jacob Charlton

Kiefer, OK

This is going to be a long one. We saved up our money for MONTHS to be able to afford an exterminator to get rid of the bed bugs and cockroaches that we had. We did research, got half a dozen quotes from exterminators in the area. Terminix was the most expensive, but they offered a 6 month warranty period, where they would return every other week to respray. We decided to go with them, not only for the 6 months of return visits, but also because they assured us we could transfer services if we moved into a new house, and because we figured that you get what you pay for. NOT THE CASE with Terminix. We paid about $3200 for a 6 month contract. First, the technicians almost never show up when they are scheduled. I would consistently have techs show up outside of the hours that were scheduled, or most times they would just not show up at all. I would have to keep calling in and ask where they were. Customer service would always have the same answer, "I'll reach out to the tech and see where they are" or "I'll have to forward a request to the local branch and they will reach out to you" - I never heard from the local branch. After 3 months, we saw little to no difference in the bed bug or the cockroach situation. (I will say that the technicians were kind and helpful, nothing wrong with them at all). I called and spoke to customer service so many times, telling them that we needed stronger treatments and need the technicians to actually arrive when scheduled. I told them that if I didn't see any improvements, I wanted a pro-rated cancellation or a refund of some kind, since I paid for the whole 6 month contract up front. They assured me that they would put a note on my account for the techs to be more thorough. After another month (4 months since contract start, 2 months left), we still saw no changes in the pest situation. We decided to move. We threw everything away and started all over in a brand new home. I called Terminix to request a transfer, and this is when they decided to tell me that they don't transfer bed bug services. I told them I wanted a refund or at least a pro rated refund, proportionate to the amount of time left in the contract. They said no, they don't offer that. Here's what they did offer: an inspector came out to the new house and quoted us another $1600 for a brand new contract. Why would I want to pay more money for a service that never worked in the first place? They did transfer the general pest service (for cockroaches and other general pests) but I've had 2 scheduled appointments since we moved in to the new house, AND NO ONE HAS EVER SHOWED UP. I keep calling in to ask why, and they tell me "I'm sorry no one showed up, I'll send an email to the local office and someone will reach out to you." (I have been having to take off work early to get home in order to meet the technician, as they only have MON-FRI 8AM-5PM appointments) A week later, the branch manager finally called me. 4.5 months in to my contract. He says they can send a technician out on Saturdays (that was never an option before). I told him I was extremely dissatisfied with the service as a whole, he told me that the only thing he could do was send an inspector out and quote me again. You're joking, right? TLDR; This is a warning to anyone thinking about using Terminix for anything at all. DON'T. I wasted a whole $3200 that took me months to save. Don't make the same mistake that I did.

Tyler Turney

Kiefer, OK

I recommend nobody ever use this company. They do not get rid of bed bugs. The reps that come out at first will lie to you. Between what the technician that came to my house, the representative that I originally talked to, and the branch manager that I talked to when I tried to back out. I got completely different and conflicting statements about whether or not they heat treat, when and how repeat visits are done. It was all very confusing and cost me more money than I had. I’ve only had one treatment and after learning all this, I wanted to back out and get some of my money back but apparently one treatment cost $1500. And I still have bed bugs. Not only are they a waste of time and money, but they will ruin your credit as well if you’re already broke and have to have them finance you.

Nathan Ford

Kiefer, OK

Great job replacing mouse traps, spraying in attic, inside garage, and around the house inside and out. Explained everything that was done & to call if any problems occur in between treatments for free spray when needed. I’ve been a customer 20+ years and highly recommend.