Eliminate Pest in Cleburne, TX

Marie and Steve Summers

Cleburne, TX

I will never again recommend this company to anyone. The appalling lack of proper communication that I have had to deal with is absolutely inexcusable and shows a serious disrespect to customers. No amount of apologies will fix the problem when they cant do a better job of communicating from the call center to the local branches when relaying information to book appointments and do a better job of communication with technicians who are supposed to be doing appointments. Furthermore basic common decency is sorely lacking when dealing with technicians to customers. If you can't be respectful enough to call or text to let a client know your on the way & or running late with an estimated time for arrival instead of leaving them waiting for several hours wasting their time then you seriously are in the wrong line of work and need to go back & learn what comes with proper customer service skills. A customer's time is just as valuable and important as the person who works providing a service be it pest control food industry or retail shop. None of them would have jobs without the customers & you don't keep a business going on occasional one shot customers you need repeat business with good customer service skills and communication skills. I had used Terminex in the past for several years both in Texas and Oklahoma and I never had problems before with communication but it has been at least 6 years since I needed them so now with a recent move & needing to start service back up to get rid of a few pest problems before my wedding this week I started back up with them and I had nothing but problems with them. I very clearly said multiple times with them what I needed help with & the dates and times I needed them to come out and they mixed up dates, mixed up times, they had 1 tech come out who claimed she couldn't do treatment in the attic because she wasn't authorized to use a ladder and she was over 2 hours late never called to say running late or on the way til I had to call to find out why they hadn't showed yet, then they had made 2 different appointments to do inspection instead of treatment service when I very clearly already said they had done inspection. Then the first tech left some of their treatment chemicals behind after they left, the last 2 appointments never called or texted to say if they were on the way & never showed. So by my count you have three strikes against you for not getting your techs to communicate with me about appointments and I have had several customer service center people say they noted comments for the techs but it did absolutely no good so I will not accept any more apologies I will find a different company who can get me the results I need. 2 treatment visits is not 4 and did not fix the pest problems.

Kevin Lloyd

Cleburne, TX

I have had regular treatments for some time now through the McKinney, TX branch. More specifically Kirk Lewis is the guy that comes every time. Communication is great and if we have any issues he is there within 24 hours of making him aware. I would and often do recommend Terminix to friends and family. Thanks for the great service.

Susan A.

Cleburne, TX

I had my annual terming inspection today and David Cleveland was great. Did more than he had to do. This is for my termite treatment warranty.

Quinn L.

Cleburne, TX

Customer service for Terminix leaves much to be desired. Additionally, I have had a treater come into my backyard without an appointment scheduled, without...

Austin Moore

Cleburne, TX

Jerry is awesome! He always completes our services quickly, and responds to any additional needs we may have. Always responsive and helpful when we have a pop-up issue or if ants show up after a rainstorm. His service helps keep our family safe from bugs (which my 3 year old appreciates!).

Nikki Washington

Cleburne, TX

My Terminix representative Mason, was extremely friendly and knowledgeable about my service today. He provided me with knowledge to ensure that I understood any weak spots or entries into my home for critters. I have been with Terminix for many years and plan to continue my service as long as there are knowledgeable and professional representatives like Mason who I encountered today.

Blaire Nelson

Cleburne, TX

Just had my first treatment with Terminix, Jerry was awesome! Very thorough and explained everything to me when I had questions. He also addressed my concerns right away. He was very professional and very nice to work with, definitely 5 star service

P Hays

Cleburne, TX

Jerry has been treating my home for some time now. He is thorough & professional in every way. Couldn’t be happier with the service & him letting me know prior when he plans to come by so I can have my gates unlocked for him. Always a great job by Jerry! Thank you!

Jose Gonzalez

Cleburne, TX

I had high hopes after speaking with Stephen from Terminix. He sold me a package that included three services: replacing attic insulation, installing solar vents, and sealing the house to prevent rodent entry. The first two parts were fine — insulation was replaced, and the solar vents were okay. But the third and arguably most important part — sealing the house — is where things really fell apart. After the initial work, I noticed several areas that were clearly missed in the sealing process. I sent Stephen a detailed message outlining everything, just looking for an update and timeline for when it would be resolved. Instead of a reply, a week later a service tech came out just to walk the property and take notes. He assured me he'd return the next day at 10 AM to finish the job — so I took the day off to be available. No one ever showed up. No call, no reschedule, no follow-up. One of the main reasons I invested in the insulation and sealing package was to avoid future issues with rodents — but with the seal left incomplete, the risk of them getting in and ruining the new insulation is still very real. I’m very disappointed in the lack of follow-through and communication. The service started off okay, but once they got most of the work done, it feels like they just moved on and forgot about finishing the job. I expected more professionalism from a company like Terminix.

Jade L.

Cleburne, TX

This place is a scam. They took out money out of my account after I was told they had cancelled it. Also the free inspection inspector said there are...