Eliminate Pest in Wesley Chapel, FL

Kristen Oyler

Wesley Chapel, FL

I can’t say enough good things about the two Terminix exclusion technicians, Kyle and Wyatt, who helped us with a rat problem in our home. From the very beginning, they were professional, knowledgeable, and incredibly determined to solve the issue. What impressed me most was that they truly went above and beyond. They took the time to thoroughly inspect every possible entry point, explained what they were finding, answered all of my questions, and never made me feel rushed. It was obvious that they genuinely cared about getting the job done right—not just checking a box. Their persistence, attention to detail, and commitment to customer service gave me confidence during a very stressful situation. It’s rare to find technicians who take so much pride in their work, and I am incredibly grateful for everything they did. If you’re fortunate enough to have Kyle and/or Wyatt working on your home, you’re in excellent hands. Thank you for your professionalism, dedication, and outstanding service!

brian sullivan

Wesley Chapel, FL

Joe did a super thorough outside treatment of our home today. He was punctual and as nice as could be. Cannot say enough good things about his service today. He even included photos of all the areas he treated.

Nicki Davis

Wesley Chapel, FL

Joe is an outstanding pest control technician from Terminix. We have been working with him for years, and he has consistently been phenomenal. He is caring, knowledgeable, professional, and always takes the time to listen and address any concerns we have. His dedication to his customers and attention to detail truly set him apart. Hands down, Joe is one of the best people we have ever had the pleasure of working with. Terminix is incredibly fortunate to have someone as exceptional as Joe representing their company. We greatly appreciate all of his hard work and outstanding service over the years. Thank you, Joe, for always going above and beyond! ⭐⭐⭐⭐⭐

Manar Alsanouri

Wesley Chapel, FL

I am very disappointed with my experience. The salesperson told me that the company would dig a trench around my house, drill through the concrete where needed, and complete a full termite treatment. The price was higher than other companies, but I agreed because I was assured this work would be included. I paid $1,000 upfront. When the technician arrived, he told me he would not dig the trench and said it was not his responsibility. He also said he was concerned about hitting plumbing or electrical lines. As a person on disability, I was not expecting to perform work that I had paid the company to do. Because I had already paid a large down payment and was concerned about the termite problem, I felt I had no choice but to move forward. The salesperson had explained that untreated termite damage could become severe and even affect the structure of the home. As a parent with young children living in the house, this made me very worried. I ended up starting the trench work myself and had to pay the person who cuts my grass to help me complete it. I took on physical work and additional expense that I believed the company had agreed to perform. The salesperson had guaranteed that the trench would be dug and that holes would be drilled around the concrete areas as needed. Instead, only a few holes were drilled on one side of the house, and the trench work was never completed as promised. Me and my son at navy contacted the salesperson, who acknowledged that the trench work was supposed to be done and said he would speak with management. Despite multiple attempts to resolve the issue, I am still waiting for a response and a proper resolution. I chose this company based on the promises that were made to me, and those promises were not fulfilled. I hope the company will honor its agreement and make this right. It’s been a week and they never got back with us . I took many vedio and pic as proof .

Gloria Gallardo

Wesley Chapel, FL

I do not recommend this company. I scheduled inspections with three different companies, and this company was the first to come out. The inspector only looked at the outside light and the ceiling lamp, and that was basically it. He told me I only had two options: tenting or attic gas treatment. The other two companies were much more professional and thorough. Their inspectors carefully checked the entire house, explained the differences between termites, and walked me through the pros and cons of tenting versus spot treatment. They took the time to answer my questions and provide detailed information, which this company did not do.

Jena Bishop

Wesley Chapel, FL

A big thank you to Joe for being thoughtful, polite, thorough and knowledgeable! I just purchased my first home and needed help with a rodent and pest control. He arrived on time and took care of my house and helped calm my jitters over the rodent issue. I’m so appreciative of his help and expertise and I am very thankful for him and Terminix, who were here in less that 12 hours after booking an emergency inspection late last night. You are awesome!

Ute Duquemin

Wesley Chapel, FL

Joe was outstanding. Very thorough, very detail oriented, a real hard worker. Really great to talk to and ask questions too. Carlos Fernández did follow up , also is outstanding. While here also removed Spider Webs, Hornets Nests and ants. Way and above Service, definitely recommend

Fatemeh Moharer

Wesley Chapel, FL

Jesse Renteria did the initial service, then had to come back. Both time he was the most professional individual at Quell services. I am very much a detail oriented individual, Jesse listened to all my concerns. My appointment was between 1-5 pm, but Jesse texted me to say he can come sooner if I want. I am happy with Jesse and the company. I highly recommend Quell pest control. Fatemeh

Joey Rodriguez

Wesley Chapel, FL

Title: Misrepresentation, attic damage concerns, and attempted rodent upsell — very troubling experience I am sharing this so other homeowners, especially seniors, understand what occurred in our case. On Feb 19, a Terminix representative came to our home stating she was performing our annual termite inspection. I later learned from Terminix escalation staff that she was actually a sales representative, not a termite inspector, which was never disclosed during the visit. During the attic portion of the visit, she claimed we had a rodent infestation and recommended approximately $2,100 in rodent treatment. She pointed to droppings and a hole in an AC duct as evidence. However, what we observed afterward raised serious concern: • The AC duct she referenced is located immediately at the furthest point one can easily reach upon entering the attic • Multiple other ducts exist throughout the attic, but this was the only one with a hole • The opening was approximately 6 inches long and located exactly at the accessible entry area • A concentrated pile of droppings was present at that same duct location • Only a few scattered droppings appeared slightly left and right of that area • No droppings were observed in the remainder of the attic We declined services immediately and did not authorize any work. Despite this, a rodent service invoice was later issued. After the visit, a large ceiling crack (approximately 5 ft) was discovered that did not exist prior to the inspection. When contacting Terminix: • Callbacks were delayed • A manager initially stated he had no knowledge of prior conversations • Damage concerns were characterized as accusations • Focus shifted toward scheduling additional inspection rather than addressing damage It is especially concerning that this sales attempt involved an elderly homeowner and claims of infestation that were not supported by widespread attic evidence. During my research, I also found other homeowners describing similar experiences involving: • Attic inspections followed by rodent infestation claims • Duct or attic damage cited as justification • High-cost rodent exclusion recommendations This pattern raises serious concerns about inspection transparency and damage attribution practices. We have requested: • Documentation of the Feb 19 visit • Assessment of the ceiling damage discovered after the inspection • Resolution before any further service entry Homeowners should confirm whether a Terminix visit is an inspection or a sales evaluation before allowing attic access. We are still seeking resolution regarding misrepresentation and damage concerns.

Tanya Friedman

Wesley Chapel, FL

Joe was excellent. He installed our Sentricon bait stations today. Joe was very polite, he introduced himself, and was very careful in our landscape yard. He did a walk-through after he installed all of the bait stations and showed me all of their locations. He had a few extra bait stations after going around the house, so he put the extras around our wood frame shed. We appreciate that Joe was very thorough and took pride in his work. He also showed me that he took photos of everything. Joe definitely provided us with five-star service!!!