Eliminate Pest in Douglasville, GA

Terry M

Douglasville, GA

Emmanuel is always communicative, prompt, polite, and responsive to any requests I have. He is very thorough and has done a great job keeping the bugs out.

James Long

Douglasville, GA

We had a problem with some small black insects. Sundar diagnosed the problem, made the application and told us it would take 2 weeks to be certain the treatment worked. He was right on the treatment and the time frame. Problem resolved. He is very reliable and thorough in his work and his explanations. We are happy customers.

Michelle Davis

Douglasville, GA

If I could, I would be giving negative stars. I had a service appointment scheduled for today with an arrival window of 8-12. As I am typing this at 2pm, there has still been no technician sent to my house. There is, however, already a $225 charge on my card that they took over the phone though. I have called 5 times and each time they said, "let me reach out to the technician, Steven, who is supposed to provide your service today. Oh, looks like it went straight to voicemail. I left him a voicemail to call you back though." By the 4th call at 1pm, they told me they finally escalated the call to the service manager to see what can be done. By the 5th call at 1:30, I was told by that person it actually had not yet been escalated, so #4 lied. They said to expect to be contacted within the next 30 minutes by the service manager for a resolution. I have been told all 5 times that someone or another would reach back out. STILL HAVEN'T RECEIVED A SINGLE CALL BACK. This is a huge disrespect to my time and my money. Terrible communicators, so disrespectful! Yes, I'm hangry because I have been sitting around waiting 6 hours for someone to show up to an empty house that I have already moved out of, so there is no food and nothing comfortable to sit on. I don't even have bugs, it's just a requirement upon move out by my landlord.

Bernice Stevens

Douglasville, GA

Terminix is my go-to for extermination services in Smyrna, Ga. Bernisha Lewis has been the brave soul to help me at both of my homes to ensure it was free of pest activities, especially during my move-in. She is personable and kind. I always look forward to her quarterly visits. Please request her if you are looking for a great technician.

Charles Hines

Douglasville, GA

I had some issues with billing. However, Terminix did an excellent job rectifying the problem. So, I am very happy now. I want to thank them for their support and understanding in resolving this issue!

Jerry Elder

Douglasville, GA

The Terminix representative was very thorough and was on-time. Their service gives us a great deal comfort knowing we are protected against termites. I highly recommend them.

Yes Its true.

Douglasville, GA

We are dissatisfied with the services provided. Several months ago, we entered into a termite monthly contract, but unfortunately, we still have termites present in our home, causing damage to our walls. I reached out to schedule a check to ensure the effectiveness of the treatment stations, and I was informed that someone would visit yesterday, but no one showed up or even communicated about the appointment. Additionally, we had requested a rodent check for our attic, but it seems that this was never recorded in the company's schedule, as per my recent conversation. Due to the lack of proper customer service, we have decided to seek assistance from another company. It can be quite frustrating to make monthly payments for a service that lacks essential communication. The individual I spoke with regarding these issues displayed a lack of empathy and concern for our peace of mind, especially regarding the safety of our home. We are considering terminating our current services and transitioning to a different provider as soon as possible.

Jason Gray

Douglasville, GA

Initially, when I first signed on with Terminix the technician would reach out to me before and after my service. Lately, that has not been the case. The last couple of times no post service communication and the service technician did not leave any glue traps in my garage. Please remember customer service is very important. I hope this post will change the current situation.

Ronald Monk

Douglasville, GA

The Terminix man examined each of the bait traps surrounding my house in a very thorough and expeditious manner. Upon completion he gave me valuable feedback on what was done and what he observed. I was pleased with the service I received.

Melissa Thompson

Douglasville, GA

Exceptional customer service. The Technician always communicates with me the day before coming to my home, once he’s onsite and after he has completed treatment. I’ve been contracted with Terminix for years. I initially started my service with Terminix over 11 years ago at my first home. Sold that home and moved. Once I relocated to my new home and the builder 1 year termite warranty was up, i immediately switched over to Terminix who I trusted. I have the termite and pest control service with them. Been back with them now for 4 years. If I have any concerns between my scheduled services time, I simply call Terminix customer service and they schedule my technician to come back out. I’m very happy with my service. Highly recommend Terminix!