Eliminate Pest in Austin, TX

Kurt W.

Austin, TX

Chris from Terminix came out to treat our home for seasonal pests. He has treated my house before and both times he was extremely thorough, answered all of...

Jill S.

Austin, TX

If I could give them negative stars, I would. From start to finish they were unprofessional. My 1st time considering using them. Whew, dogged a bullet. I...

Brad B.

Austin, TX

Paid $2000 for a full exclusion and rat trapping from this company because of the rats we have in our walls. It has now been two months and they have not...

Fiona Girotti

Austin, TX

I stayed in a hotel last weekend and I have what look like bites on me. I am suspecting bed bugs but have no way of knowing on my own, so I need a professional to help look. I scheduled an appointment online with Terminix on Thursday afternoon. The appointment was supposed to be for today, Saturday July 5, between 8 AM and 10 AM. I received a confirmation email when I scheduled the appointment on Thursday. I was ready for someone to come to my house between 8 and 10. No one had showed up nor had I received any contact so I called Terminix around 9:15 AM. I spoke to someone who said he will message the inspector to call me. About 25 minutes passed and I still did not receive a call. I called Terminix again and spoke to another representative. She was more helpful and tried calling the inspector. She was unable to reach the inspector. I asked if I could reschedule ASAP and the soonest she could get me in is Monday 8-10. I would like to know why this is acceptable. I didn't cancel my appointment and no one contacted me to tell me my appointment was cancelled. Apparently Terminix doesn't offer same day appointments, so I cannot get this inspection done today, despite a failure on their end and me having scheduled 2 days in advance. Even if Terminix offers great services, I would not reschedule with them due to the incredibly poor communication and subpar customer service. The rescheduling policy should offer exceptions when Terminix is in the fault and pretty much ghosted me on an appointment I was on the edge of my seat for since Thursday afternoon. I can't describe how frustrating this has been. Screw you guys, honestly.

Josh D

Austin, TX

Roy knows his stuff like nobody else! He was able to find out what kind of pest issues we had and what would be our best plan of action to keep them out for good. He knows what he's looking for. Very friendly. Very awesome guy to work with. Give this man a raise! 10/10 Highly recommend Roy with Terminix!

Kay Doyle

Austin, TX

We receive great service from Terminex! Kyle does a great job. I really appreciate that Kyle is always our technician (IE it’s not a different person every time). I get a reminder text that he will be coming. He always shows up. He’s super friendly. He always remembers that I don’t want any spray near my vegetable garden. It’s always a positive customer service experience!! Oh, and we don’t have bugs!!

Joe

Austin, TX

Ryan did very good work and was respectful of the property, also very pleasant. Funny thing was the following morning one of the squirrels hanging around before appeared frustrated. I was looking at the work and the squirrel was pacing the roof line and stopping then looking at me for a long time. I am glad I called , the pair won't get in my attic or garage. I had to have the metal painted to match the house galvanized metal is just to distracting for me

Sita A.

Austin, TX

After 10 years of being a customer of Terminix, I cancelled our service today. I called to have an issue taken care of a week ago, and the customer service...

Peyton Keough

Austin, TX

Brendan has been providing our service for about a year now and we have had no complaints! He is thorough and made sure all our concerns were met. We went from seeing multiple spiders inside every day to seeing no spiders at all. He also took care of several wasp nests outside. Would highly recommend!

Logan Barlley

Austin, TX

Robert Givens is the guy you want! Knowledgeable, thorough, and never rushed. He walks around our property with us, and listens and assesses the best steps, and clears it all with us first. He gives advice of things we can do ourselves, and kindly doesn’t destroy our plants while dragging hoses and other things he needs to do. 10/10 would recommend, and really appreciate his professionalism, and the ability to share a laugh together. Robert Givens for CEO of Terminix 2025!