Eliminate Pest in Greenville, TX

Steve Hipson

Greenville, TX

Tapiwa is great at controlling my home against pests and bugs. He shows up on time, every time, and communicates very well. He deserves to be recognized as an exemplary employee. Thank you all, keep up the great work. I highly recommend Terminix for your home/office pest control

Valerie Thompson

Greenville, TX

We use Terminix for pest, exclusion and termite services. Unfortunately our experience has been that scheduling and customer service is very disorganized and unreliable. Even after asking if we can be notified about appointments days ahead of time, we usually receive no prior notification when a service appointment has been scheduled, and no reminder in the days leading up to the appointment. The only notification we receive is a text from the tech usually *minutes* before arrival. Recently, we also had a no-show, no-notification on an appointment (that we had to re-schedule from the surprise appointment on Christmas Eve that was made unbeknownst to us) only for a different tech to show up 2 days later with only a 10 minute warning. The techs themselves are usually helpful and friendly enough, but it is the management and scheduling that seems lacking. To add, almost every interaction feels like we are being up-sold. It is not unusual for it to be more difficult to schedule our annual or quarterly service appointments at the same time as being able to get a consultation appointment for a new service (one that was suggested to us, not asked for) almost immediately. Coupled with a fairly dramatic increase in our pricing this past year, these specific shortcomings have led us to start looking elsewhere for pest service. On a positive note, we have a great experience every time with our pest tech, Manny. He is incredibly helpful and friendly - and he takes initiative on things above and beyond his job description.

Marina Hernandez

Greenville, TX

We love our technician Jorge Colon! He always goes above and beyond for us. He once pointed out a leak we had that he noticed when he was spraying outside our house. We really appreciated him calling our attention to that. He's always willing to answer any questions I have and even gives me extra tips I can do to help better protect my home. He's the best and one of the reasons why we love Terminix.

Susan MacGray

Greenville, TX

We have had Terminex for 13 years. Our service technician Kristian is excellent and very knowledgeable! Always courteous and on time. Also willing to come out when we have certain issues and will schedule to come out extra.

Brandy Huff

Greenville, TX

Kerry was top notch!!! He should be the face of Terminix and should train every single technician that works for the company. Not only does he go above and beyond but he explains every single thing he’s going in, in depth detail! If I could choose Kerry to be my one and only tech for the length of time that I do business with the company I would in a heart beat. He deserves a raise!!!

Diane Lyles-Wilson

Greenville, TX

The mosquito treatment I was encouraged to get didn't work at all. I was bitten daily. The regular services were great! I wish the company had offered a refund since it didn't work and I'm still getting bitten to this very day.

Don Pearce

Greenville, TX

Kerry Johnson always provide good service....but I placed a call to him to get his advice on getting rid of our cankerworms and haven't heard back. I am guessing he has not received our message. Don

Debbie Doyle

Greenville, TX

Not only does Terminex provide termite treatment, but they provide regular pest control and mosquito control treatment as well. I have the mosquito treatment, and haven’t had a mosquito in 2 years. My child can play in the evening without the worry of mosquito bites. They are very professional & responsive to my needs. When I’ve had an issue, my technician, Greg, is out immediately to address/treat it. I would recommend this company to anyone. I especially recommend my technician, Greg!

Woody

Greenville, TX

We stick with Terminix because we have the greatest service tech, Jorge Colon. He's been treating our property for years and is like a member of the family. He's friendly and always provides great service.

Julia Moorhead

Greenville, TX

Horrible horrible company!! I have been on the phone with them for hours trying to get a refund for a service that was never completed. The tech never came out and they even said on their end that they can’t see the service report or proof of the tech coming out. They told me they sent out a refund request for me so I called to check on the status of that and the woman I talked to said there was nothing she could do. I asked her if she could see proof that the service was completed and she wouldn’t answer the question and then hung up on me! I have NEVER experienced such horrible customer service in my life. UPDATE: They responded to this review asking me to send them an email and I got an error message that their email system isn't working!!!!