Eliminate Pest in Franklin, OH

John

Franklin, OH

We Needed help with some unwanted pest that had made there way into our office so we called and with in a few hours a fella named Bruce called let us know his ETA when he arrived he explained what he was going to do and what chemicals he was going to apply. Very courteous and professional from beginning to end. Will definitely use them in the future..

Elite E Man

Franklin, OH

Contacted terminix to treat for termites, as I am selling my home. They come check it out, and we set up the appointment for them to install bait stations. That day comes, and nobody shows up. I call customer service and was told they forgot to approve the appointment on their end. After 3 days someone finally contacts me to set up another appointment, 5 days after the initial one was scheduled. After speaking to the technician I told him I needed the paperwork ASAP, as I am forwarding it to my home buyers' realtor so we can keep the process moving. He said I'd have it within a day. I did not get it within a day and so I called customer service again. They can't do much on their end but reach out and inform the technician to either contact me or send the documents to my email. But, finally, after 3 days I got them. Thought I was done, but recently they asked me to also get an inspection so I could get an NPMa-33 form, as their financial institution was asking for it. So I set up the inspection, and was told I wouldn't need to be there, as I'm not living there anymore. Got a call 30 mins before and was then informed I DO need to be there. Well, I'm 30 mins away and still in bed. So I get up and rush over there. I meet the guy, he basically just walks around for 10 minutes and tells me what I've got is already sufficient, which I would hope so because they recommended and performed the service. So, really, I was spending over $300 just for this form I needed. I told the inspector how I needed it ASAP, and asked when I would get it emailed to me. He said by the end of the day, or at worst the following day. The following day I still hadn't gotten it, so I called customer service yet again. They tried and failed to get in contact with the inspector, but said they sent him emails to contact me and to get me the form I need. Now, it has been 2 whole days, and nothing. I heard nothing back today at all. Terminix very clearly does not value the time of their customers. This has been an extremely unpleasant process. I have been moving, working, making other repairs on my home, scouting and buying a new home, working on and figuring things out with that house as well, and of all the different companies/contractors I've worked with these past couple months, Terminix is by far the worst. If I could go back I would absolutely have chosen a different company, and I will do so for all future pest issues I may have.

Paul Georg

Franklin, OH

Received a call from Terminix about my latest service. Really didn't think I needed anything but with 3 homes under service I had a whole lot to go over. She found everything and answered all my questions. She was really great!

Jamie

Franklin, OH

James has been my Terminix technician for a few years. He always communicates when he is scheduled and when he will arrive and is very accommodating if I need to reschedule. James is very friendly and is very helpful answering questions I have about any of my services. No matter how hot, cold, rainy or snowy it may be he always arrives with a smile.

Heidi Jaccaud

Franklin, OH

Our technician James S is simply the best. He is knowledgeable, kind and courteous. He goes above and beyond to help us keep our home pest free. He is a true asset to Terminix. Thank you James!

Jeff Rieder

Franklin, OH

I looked at other companies but Terminix got my business because I trusted their history in the business and long term stability. They are the most knowledgeable and stand by their work, giving me peace of mind that my home is protected.

Nicholas DeGroote

Franklin, OH

Made a huge mistake having Terminix install a vapor barrier in our crawl space. Despite paying over $2,000 the quality of the work looks like something I could have done in an afternoon by myself. The soil isn't fully covered and the barrier wasn't run all the way to the wall. Instead of fastening the barrier nicely to the wall, the plastic is just laying there completely unsecured. A quick Google search will show what a vapor barrier should look like when laid correctly. I knew to be concerned when I was told by an inspector that the job would take most of the day, but the technician only spent a little over 90 minutes at my house. I would expect the work I'm paying a professional for to look like it was done by a professional.

Thomas Sizemore

Franklin, OH

Termininx Commercial was a huge disappointment Black Diamond Pest Control was great. We had German Cockroaches coming into our Restaurant from a nest in the Wall Our first call was to Terminix (well known local company and we had used them before). Their Tech Tanner came out and was totally unprepared. We had waited days for this appointment; I took time off work to meet him here. After several conversations with his supervisors Matt and Larry telling us they wouldn't be able to do the work that day (it was obvious the tech did not want to be there, it is a Large kitchen ) they told us they were not equipped to do the job. Really? After Googling around I found Black Diamond (also a local company). The person i spoke with on the phone sent someone out that morning (it happened to be the owner). He looked at the problem (including looking in the dish Room, which the Terminix guy Tanner wouldn't do) and realized the urgency. He sent a technician out later that eveninig and the Roaches was removed. No drama, no multiple phone calls, Just taking care of business and providing good customer service. The cherry on the cake, Black Diamond charged less than Terminix was going to charge. Five stars for Black Diamond, no stars for Terminix on this one.

Lisa Waters

Franklin, OH

We have been using Terminix for several years now, and I can honestly say that they are wonderful!! All of the technicians are very professional and polite! And they take care of any extra problems that I am having!!!

葛铭扬

Franklin, OH

The experience at Mongoboba is outstanding! Their milk tea has a smooth texture and a rich tea flavor, perfectly complemented by the chewy pearls. The shop has a comfortable and pleasant environment, and the service is excellent, making every visit warm and relaxing. Whether you prefer classic flavors or innovative creations, Mongoboba can satisfy your taste buds. Highly recommended for all bubble tea lovers—this hidden gem is not to be missed!